Kristi -Kiki Albertus
Sioux Falls
Summary
Dedicated Member Service Assistant with proven skills in customer service, teamwork, and member retention strategies. Committed to enhancing member satisfaction through effective communication and problem resolution. Want full time employment
Overview
5
5
years of professional experience
Work History
Member Service Assistant
Costco Wholesale
Sioux Falls, SD
10.2021 - Current
- Welcomed all members warmly with a smile and a friendly greeting, and maintaining a clean and organized entrance and exit door; ensuring excellent service.
- Handled situations diplomatically, balancing the needs of the organization with individual member concerns while maintaining professionalism at all times.
- Worked closely alongside management to evaluate existing processes and identify areas needing improvement—leading to enhanced overall performance.
- Contributed to membership growth by promoting available card memberships during member interactions.
- Enhanced member satisfaction by addressing inquiries and resolving issues in a timely manner.
- Educated members on available resources, including online mobile apps that enhance their experience.
- Performed the temperature walks every shift and steel walk twice weekly; and making sure all building doors are locked. Reported all suspicious activity and documented cars that should not be parked in our lot during lot duty.
- Performed the temperature walks every shift and steel walk twice weekly.
Education
Associate of Science - Elementary Education Major And Art Minor
Augustana University
Sioux Falls, SDSkills
- Patience and composure
- Team player mentality
- Data entry proficiency
- Member retention strategies
- Strong interpersonal skills
- Customer service
- Teamwork
Timeline
Member Service Assistant
Costco Wholesale
10.2021 - Current
Associate of Science - Elementary Education Major And Art Minor
Augustana University