Kinza Ali
Client Relations Specialist
Karachi, Sindh
Summary
Organized Client Relations Associate/Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills.
Overview
4
4
years of professional experience
Work History
Freelance Virtual Assistant /Senior Client Support Specialist
EzyTeams
01.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Provided remote administrative and client support for a U.S.-based home services business using the ServiceTitan platform.
- Responsibilities included managing customer communications, scheduling appointments, processing invoices, updating job statuses, and ensuring seamless coordination between field technicians and office staff.
- Maintained high customer satisfaction by efficiently navigating the CRM and handling service requests in real-time.
Client Retention Specialist
HouseCook
05.2024 - 12.2024
- Manage and respond to client inquiries via chat, phone, and email to ensure timely resolution of issues with the use of Shopify.
- Facilitate a smooth onboarding process for new clients, providing guidance and support to enhance initial experience.
- Develop and implement client retention strategies to improve satisfaction and loyalty.
- Gather and analyze client feedback to identify areas for improvement and enhance service offerings.
- Collaborate on website design and updates to ensure user-friendly navigation and accessibility for clients.
- Assist in designing and executing marketing campaigns aimed at client retention and engagement.
- Monitor and analyze retention metrics to assess the effectiveness of strategies and inform future initiatives.
- Work closely with sales, marketing, and product teams to align client retention efforts with overall business goals.
- Provide training and resources to clients on product usage and best practices to maximize value.
Executive Assistant
Dynamic Accounting Solutions
09.2023 - 10.2024
- Managing calendars, scheduling appointments, and coordinating meetings for executives.
- Drafting and editing emails, memos, and other documents on behalf of CEO.
- Handling confidential information & maintaining confidentiality and discretion in dealing with sensitive matters.
- Preparing and filing amendment documents with the relevant authorities.
- Managing and organizing customer and contact information in Zoho CRM.
- Recording and categorizing financial transactions.
- Managing accounts payable and accounts receivable.
- Reconciling bank statements and ensuring accurate financial records.
- Managing any other given Adhoc projects by the CEO and the Executive Director.
Talent Acquisition Specialist
Arthur Lawrence
11.2022 - 09.2023
- Supported talent acquisition efforts, sourcing and recruiting candidates for various positions.
- Sourcing and recruiting candidates for positions like warehouse associates, production workers, and machine operators.
- Responsible for conducting interviews, assessing candidates' skills and qualifications, coordinating the hiring process, and ensuring a smooth onboarding experience.
- Utilized platforms like Indeed and tools like Bullhorn for candidate sourcing and tracking.
- Built strong relationships with candidates and hiring managers to ensure a smooth hiring process.
- Assisted with onboarding activities and provided support to new hires.
Customer Support Specialist
Ibex Global
08.2021 - 11.2022
- Worked for two different campaigns within the organisation i.e. Foodpanda Asia Pacific and Walmart US Voice.
- Maintained customer satisfaction focusing on the customer needs and resolving the issues for them.
- Handled the inbound chats, emails and calls along with handling escalated support cases successfully diffusing tense situations.
Education
Associate of Arts - Arts
University of Karachi
04.2001 -
Skills
Customer service
Microsoft office/Excel
Data entry
Calendar management
Social media updating
Meeting scheduling
Time management
CRM management
Document preparation
Timeline
Freelance Virtual Assistant /Senior Client Support Specialist
EzyTeams
01.2025 - Current
Client Retention Specialist
HouseCook
05.2024 - 12.2024
Executive Assistant
Dynamic Accounting Solutions
09.2023 - 10.2024
Talent Acquisition Specialist
Arthur Lawrence
11.2022 - 09.2023
Customer Support Specialist
Ibex Global
08.2021 - 11.2022
Associate of Arts - Arts
University of Karachi
04.2001 -
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