Kimberly Yoshino
Sioux Falls,SD
Summary
Dynamic leader with proven expertise in staff management and food safety compliance, honed at Touchmark at All Saints. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in staff retention. Skilled in vendor negotiation and team leadership, adept at fostering a collaborative and efficient work environment.
Offering solid foundation in hospitality and customer service, with genuine passion for learning and growing in dining services domain. Brings adaptable mindset and willingness to absorb industry-specific practices and management techniques. Ready to use and develop skills in communication and team coordination in Dining Services Director role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dining Services Manager
Touchmark at All Saints
05.2018 - Current
- Established inventory management system that reduced waste while ensuring adequate supply of ingredients for daily operations.
- Coordinated special events, such as themed dinners or guest chef appearances, enhancing the overall dining experience for patrons.
- Increased staff retention rates by providing ongoing training opportunities, mentoring, and fostering a positive work environment.
- Continuously updated knowledge of industry trends and best practices in dining services management, incorporating new ideas to enhance overall operations.
- Facilitated effective communication between front-of-house and back-of-house staff, streamlining operations and boosting teamwork.
- Analyzed customer feedback data to make informed decisions on menu changes and improvements to the overall dining experience.
- Implemented safety protocols and procedures, resulting in a decrease in accidents and incidents within the dining area.
- Enhanced customer satisfaction through attentive service, menu planning, and attention to dietary restrictions.
- Developed strong relationships with vendors, negotiating favorable contracts and maintaining high-quality food supplies.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission statement.
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
Front of House Manager
Ramada Inn
10.2016 - 05.2018
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Assistant Manager
Buffalo Wild Wings Bar and Grill
01.2000 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled a team of 62, ensure proper shift coverage during peak hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented staff training programs to elevate service standards and knowledge.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Arts - Massage Therapy And Anatomy
South Dakota School of Massage Therapy
Sioux Falls, SD01-2005
High School Diploma -
Harrisburg High School
Harrisburg, SD05-2004
Skills
- Sanitation standards
- Food safety compliance
- Allergen awareness
- Menu development
- Ordering supplies
- Nutrition
- Customer service
- Leadership trained
- Team management
- Guest relations
- Menu planning
- Service management
- Conflict mediation
- Point of sale management
- Strong leadership
- Teamwork and collaboration
- Reliable and responsible
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Operational efficiently
- Delegating assignments and tasks
- Health and safety regulations
- Coaching and mentoring
- Recruitment and hiring
- Training and onboarding
- Food plating and presentation
- Staff supervision
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
Timeline
Dining Services Manager
Touchmark at All Saints
05.2018 - Current
Front of House Manager
Ramada Inn
10.2016 - 05.2018
Assistant Manager
Buffalo Wild Wings Bar and Grill
01.2000 - 03.2014
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
Associate of Arts - Massage Therapy And Anatomy
South Dakota School of Massage Therapy
High School Diploma -
Harrisburg High School
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