Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENRICK ABEBE

Sioux Falls

Summary

IT professional with hands-on experience in network support, system administration, and troubleshooting. Skilled in configuring and maintaining IT infrastructure, ensuring system security, and collaborating across teams to optimize operations. Strong communication background with proven ability to resolve technical issues efficiently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT/Network Specialist

Seaboard Triumph Foods
05.2024 - Current
  • Provide Tier 2 IT/network support, resolving escalated issues.
  • Monitor/troubleshoot switches, routers, firewalls, and wireless access points.
  • Perform system administration (Active Directory, user accounts, group policy).
  • Configure/troubleshoot DHCP, DNS, and TCP/IP across LAN/WAN.
  • Collaborate with cross-functional teams to optimize operations and minimize downtime.
  • Document incidents and solutions for knowledge base improvement.

Dynamic PC Support Technician

Worldwide Tech Services
09.2023 - Current
  • Provide desk-side support and troubleshoot desktops/laptops.
  • Resolve hardware/software issues and maintain client satisfaction.
  • Deliver timely support to ensure minimal disruption to business operations.

Machine Operator

Grand Prairie Foods, Inc.
09.2021 - 03.2022
  • Operated/monitored production machinery, ensuring efficiency and product standards.
  • Conducted inspections, maintenance tasks, and minor repairs.
  • Ensured compliance with safety and quality guidelines.

Bakery Clerk

Hy-Vee, Inc.
09.2019 - 03.2021
  • Delivered customer service in a fast-paced retail environment.
  • Maintained inventory and restocked products with accuracy.
  • Utilized strong communication skills to support positive customer interactions.

Education

Southeast Technical Institute
Sioux Falls, SD
03.2023

Skills

  • Networking: TCP/IP, DHCP, DNS, LAN/WAN, Switches, Routers, Firewalls, Wireless Access Points
  • Security: Network monitoring, Wi-Fi Security Protocols (WPA/WPA2), Risk mitigation
  • System Administration: Active Directory, Group Policy, User Account Management
  • Tools & Languages: C#, Python, SQL, Cisco Packet Tracer, Wireshark
  • Soft Skills: Problem-solving, Customer Service, Attention to Detail

Certification

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

Timeline

IT/Network Specialist

Seaboard Triumph Foods
05.2024 - Current

Dynamic PC Support Technician

Worldwide Tech Services
09.2023 - Current

Machine Operator

Grand Prairie Foods, Inc.
09.2021 - 03.2022

Bakery Clerk

Hy-Vee, Inc.
09.2019 - 03.2021

Southeast Technical Institute

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KENRICK ABEBE