Kenneth Hicks Jr
Sioux Falls
Summary
Knowledgeable [Desired Position] with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Washington Postal
03.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Sales Associate
Casey's
02.2024 - 06.2024
- Help customers find products they want
- Process customers' payments.
- Stocking Merchandise
Warehouse Associate
Americold Logistic
10.2023 - 02.2024
- Unloading materials and merchandise from and in incoming vehicles and stacking them to assigned places
- Locating and moving stock of products to pallets or crates for storage or shipment
- Identifying damages and report shortages or quality deficiencies
Janitor and Cleaner
Lifescape
02.2023 - 10.2023
- Clean the interior of buildings including floors, carpet, rugs, windows and walls
- Disinfect commonly used items like desks, door handles, office tools and phones
- Maintain cleaning inventory, placing orders for new products when needed
- Remove debris
Assistant Manager
Advance Auto Parts
06.2020 - 12.2022
- Help customers find the spare parts they are looking for.
- Read catalogs to determine new parts on market.
- Ensure all necessary parts are stocked and ready for purchase.
- Order new parts from catalog as needed.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Locate other vendors who have the part if it isn't carried in store.
- Recommend substitute parts or show customers how to modify parts.
Supervisor
M & M Commercial Cleaning
03.2016 - 06.2021
- Keep buildings in clean and orderly condition.
- Perform cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish.
- Notifying management of need for repairs
Sales Associate
Kum & Go
06.2020 - 02.2021
- Help customers find products they want
- Process customers' payments.
- Stocking Merchandise
Oil Change Technician (Oil Change Tech)
Vern Eide Auto Ctr
03.2018 - 04.2018
- Mechanical inspections of automobiles
- Changing fluids, rotating tires
- Other mechanically related repairs.
Education
High School Diploma -
Washington High School
Sioux Falls, SD05-2015
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Account management
- Life insurance
- Policy writing
- Upselling
- Negotiation
- Health insurance
- Policy renewals
- Client account management
- Property insurance
- Marketing management
Timeline
Insurance Agent
Washington Postal
03.2025 - Current
Sales Associate
Casey's
02.2024 - 06.2024
Warehouse Associate
Americold Logistic
10.2023 - 02.2024
Janitor and Cleaner
Lifescape
02.2023 - 10.2023
Assistant Manager
Advance Auto Parts
06.2020 - 12.2022
Sales Associate
Kum & Go
06.2020 - 02.2021
Oil Change Technician (Oil Change Tech)
Vern Eide Auto Ctr
03.2018 - 04.2018
Supervisor
M & M Commercial Cleaning
03.2016 - 06.2021
High School Diploma -
Washington High School
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