Kenneth Knight
Morristown,TN
Summary
Dynamic leader with a proven track record at Domino's Pizza, adept in boosting team performance and customer satisfaction. Skilled in food preparation and sanitation, while excelling in reducing food waste and enhancing service quality. My strategic approach to scheduling and inventory management has significantly improved operational efficiency.
Overview
25
25
years of professional experience
Work History
Cook
Little Caesars Pizza
12.2024 - Current
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Assistant General Manager
Domino's Pizza
04.2022 - 11.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Cashier
Marathon Gas Station
02.2021 - 03.2022
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Pizza Maker / Pizza Manager
Tonys Pizza
10.2009 - 11.2019
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
General Manager
Dominos's Pizza
08.1999 - 09.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Catawba Valley Community College
Hickory, NC06-2005
Skills
- Customer service
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Knife skills
- Sanitation
- Supply restocking
- Surface cleaning
- Food waste reduction
- Portion control
Timeline
Cook
Little Caesars Pizza
12.2024 - Current
Assistant General Manager
Domino's Pizza
04.2022 - 11.2024
Cashier
Marathon Gas Station
02.2021 - 03.2022
Pizza Maker / Pizza Manager
Tonys Pizza
10.2009 - 11.2019
General Manager
Dominos's Pizza
08.1999 - 09.2009
GED -
Catawba Valley Community College
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