KELSIE FREDERICKSON

•Began in Breakpack, quickly becoming a top performer by efficiently managing high-volume product sorting and packing with accuracy and speed.

• Transitioned to E-Commerce, fulfilling direct-to-consumer orders with a strong focus on detail, product integrity, and meeting strict shipping deadlines.

• Promoted to the Receiving department as a clerical associate, where responsibilities included verifying Bills of Lading (BOLs), reconciling shipment discrepancies, and coordinating with vendors.

• Advanced to a PAR Analyst role, analyzing data using warehouse systems, generating reports, and identifying process improvements to boost productivity.

• Provided in-home care to a child with Autism, organizing daily activities and assisting with daily tasks. Offered emotional support and companionship, reducing isolation. Monitored progress and prepared reports.

• Maintained a clean and organized work area, greeted and seated guests, and attended to their needs. Resolved customer complaints, improving retention and repeat business.

• Resolved customer complaints with empathy. Collaborated with staff to create a positive guest experience. Efficiently managed waiting lists, arrivals, departures, and timely service.