Kelsey Dowdy
Rapid City
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Rapid City School District
11.2024 - Current
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Server
Longhorn Steakhouse
10.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Lead Bartender, Shift lead, Training Server
Ruby Tuesday Restaurant
10.2018 - 09.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Manager, Bartender, Server
Botticelli Italian Restaurant
10.2017 - 09.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender, Server
Historic Freight House Bar & Grill
04.2017 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Training Server
Minervas Restaurant & Bar
09.2013 - 06.2017
- Enhanced employee productivity by developing and implementing targeted training programs.
- Promoted a positive learning environment by cultivating strong relationships with staff members and addressing individual concerns or challenges.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Cashier, Courtesy Clerk
Safeway Grocery Store
02.2013 - 04.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Central High School
Rapid City, SD05.2013
Skills
- Positive behavior reinforcement
- Strong verbal communication
- Patiently supportive attitude
- Reliable work ethic
- Cash reconciliation expertise
- Consistently maintained professional image
- Tailored dining recommendations
- Sales enhancement
- Strong focus on accuracy
- Allergen recognition
- Customer-focused upselling
- Quality assurance
Timeline
Paraprofessional
Rapid City School District
11.2024 - Current
Server
Longhorn Steakhouse
10.2023 - 03.2025
Lead Bartender, Shift lead, Training Server
Ruby Tuesday Restaurant
10.2018 - 09.2023
Manager, Bartender, Server
Botticelli Italian Restaurant
10.2017 - 09.2018
Bartender, Server
Historic Freight House Bar & Grill
04.2017 - 09.2017
Training Server
Minervas Restaurant & Bar
09.2013 - 06.2017
Cashier, Courtesy Clerk
Safeway Grocery Store
02.2013 - 04.2014
High School Diploma -
Central High School
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