Kelley Horan

• Assisted clients in property searches, identifying suitable listings based on preferences and budgets.
• Coordinated property viewings, ensuring timely communication between clients and sellers.
• Supported marketing efforts by creating engaging property listings for online platforms.
• Conducted market research to gather data on local real estate trends and pricing.
• Facilitated document preparation for transactions, ensuring accuracy and compliance with regulations.
• Developed strong client relationships through effective listening and personalized service.
• Participated in open houses, providing information to potential buyers about properties.
• Maintained updated knowledge of industry tools and technologies to enhance service delivery.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.

• Advised clients on policy options, contributing to informed decision-making processes.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted in managing client accounts and processing insurance applications efficiently.
• Monitored billing activities closely, ensuring prompt payment collection from customers while minimizing overdue accounts receivable balances.
• Wrote home, auto and flood insurance policies

Stayed home to raise our children. This was my hardest job ever, to make sure our children became responsible adults.

• Processed customer transactions accurately and efficiently, enhancing overall service quality.
• Managed cash handling, ensuring compliance with bank policies and minimizing discrepancies.
• Computer room managed data lines to all the branches/ATM's