KEITH BAUMGARTNER
Rapid City
Summary
Results-driven professional with over five years of experience in leadership, team development, and data management. Expertise in process improvement and data analysis, with proficiency in tools such as Excel and Power BI. Demonstrated track record of exceeding performance goals through an analytical, data-driven approach to problem-solving. Currently expanding technical skills to enhance database management capabilities to drive organizational efficiency.
Overview
14
14
years of professional experience
Work History
Member Engagement Manager II
Signify Health
09.2018 - Current
- Oversee a team of agents contacting members to schedule in-home or virtual Health Assessments with exceptional customer service.
- Hold team huddles to motivate, uphold morale, and update team members on day-to-day business needs and procedures.
- Mentor, motivate, and coach to each agents unique learning and communication style
- Utilize Power BI and Excel to analyze, measure, and exceed KPIs
- Leverage analytical skills and expertise to troubleshoot complex problems, and implement effective solutions.
Team Lead
Ditech Mortgage
08.2016 - 08.2018
- Performed quality monitoring of team member's calls to provide individual feedback
- Understood each peer's unique learning needs and coached to that level
- Coached and mentored new and existing team members.
- Assisted the customers in escalated situations to execute realistic solutions.
- Educated customers and peers on assistance programs available to specific loan types.
- Exceeded production standards for Ditech.
- Achieved top performer in first six months of employment.
Bar Manager
TGI Fridays
04.2014 - 05.2016
- Achieved and upheld highest beverage split in the franchise
- Lead team to accomplish highest record sales week in franchise history
- Managed bar inventory and accurately placed multiple food and beverage orders
- Hired, coached, and mentored employees
- Executed daily restaurant opening and closing routines
- Performed checks to ensure team members completed daily duties
- Ensured staff adhered to policies and law to responsibly serve alcohol
- Oversaw installation of POS and NCR Back Office hardware/software upgrades
Parts Expeditor/Diesel Technician
Barrick Gold
06.2011 - 02.2014
- Coordinated, organized, and inventoried a $320,000.00 parts buyback program to enhance quarterly savings.
- Planned and scheduled delivery of parts/material for heavy equipment repair and maintenance.
- Managed all incoming non-stock parts/material to the main warehouse for the open pit maintenance department.
- Developed and presented various field, service and safety updates to management and peers.
- Coordinated with management teams across multiple locations
- Leveraged Oracle asset management software to streamline operations and data loader systems to increase efficiency.
- Assisted team in building (at that time) the world's largest water truck.
- Repaired and maintained heavy equipment.
Education
ASSOCIATES OF APPLIED SCIENCE - DIESEL TECHNOLOGY
GREAT BASIN COLLEGE
ELKO, NEVADA, U.S.A.Transportation Technology - Light Duty
WESTERN DAKOTA TECHNICAL INSTITUTE
RAPID CITY, SDSkills
- Strong Analytical Abilities
- Analytical decision-making skills
- Excellent team building skills
- Microsoft Excel expertise
- Excellent Decision-making
- Employee development
- Teamwork and collaboration
- Data management
- Six sigma certification
- Leadership
Timeline
Member Engagement Manager II
Signify Health
09.2018 - Current
Team Lead
Ditech Mortgage
08.2016 - 08.2018
Bar Manager
TGI Fridays
04.2014 - 05.2016
Parts Expeditor/Diesel Technician
Barrick Gold
06.2011 - 02.2014
ASSOCIATES OF APPLIED SCIENCE - DIESEL TECHNOLOGY
GREAT BASIN COLLEGE
Transportation Technology - Light Duty
WESTERN DAKOTA TECHNICAL INSTITUTE
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