Kayly Tubb
Marion
Summary
Adept at fostering guest engagement and delivering exceptional customer service, I honed my skills at Cook’s Kitchen, managing multiple tasks to enhance dining experiences. My strong work ethic and proficiency in cash handling are complemented by a proven track record in improving team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Cook’s Kitchen
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Dairy Queen Grill & Chill
06.2018 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Roll’n Pin
05.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Crew Leader
Select Painting And Home Imprvs
10.2015 - 04.2016
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Server
The Fireside Lounge Bar & Restaurant
07.2013 - 06.2015
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Brookings High School
Brookings, SD05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Cook’s Kitchen
10.2018 - Current
Manager
Dairy Queen Grill & Chill
06.2018 - 10.2018
Server
Roll’n Pin
05.2016 - 03.2018
Crew Leader
Select Painting And Home Imprvs
10.2015 - 04.2016
Server
The Fireside Lounge Bar & Restaurant
07.2013 - 06.2015
High School Diploma -
Brookings High School
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