Kaylee Pearson
Rapid City
Summary
Dynamic multi position employee with a proven track record in Restaurants, office work, and construction. Excelling in customer service and team leadership, Enhanced guest satisfaction through effective problem-solving and staff training, resulting in improved service quality. Skilled in money handling and strategic planning, fostering a collaborative environment that drives growth and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wild Sage Restraunt
Rapid City, SD
08.2025 - 12.2025
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Supported staff training initiatives, fostering team collaboration and enhancing customer service skills.
- Maintained inventory levels, streamlining ordering processes and reducing stock discrepancies.
- Coordinated with kitchen staff to optimize menu offerings based on seasonal ingredients and customer preferences.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for customers and staff.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality and guest satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Assistant Manager/Server/Bartender
Fuji Steakhouse & Sushi Bar
Rapid City, SD
10.2024 - 08.2025
- Assisted in managing daily restaurant operations to ensure exceptional guest experiences.
- Coordinated staff schedules and training programs to optimize team performance and efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food quality and presentation standards to uphold brand reputation and customer satisfaction.
- Supported financial reporting processes by tracking sales data and expense management.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues efficiently to enhance experience.
- Supported management in maintaining inventory levels for supplies and beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Electrical Apprentice
Muth Electrical Management
Rapid City, SD
05.2023 - 10.2024
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Supported staff training initiatives, fostering team collaboration and enhancing customer service skills.
- Maintained inventory levels, streamlining ordering processes and reducing stock discrepancies.
- Coordinated with kitchen staff to optimize menu offerings based on seasonal ingredients and customer preferences.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for customers and staff.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality and guest satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Powerline Construction And Maintenance
Mitchell Technical College
Mitchell, SD05.2023
Bachelor of Science - Social Work
Oglala Lakota College
Rapid City, SD05.2018
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Team building
Customer rapport
Recruiting and interviewing
Customer relationship management (CRM)
Strategic planning
Staff development
Sales growth
Orientation and training
Employee performance evaluations
Performance reviewing
Project management
Financial management
Budgeting and finance
Schedule oversight
Google drive
Multitasking and organization
Team collaboration
Verbal and written communication
Scheduling and planning
Coaching and mentoring
Recruitment and hiring
Closing oversight
Customer service and satisfaction
Microsoft office expertise
Teamwork and collaboration
Computer skills
Problem resolution
Multitasking Abilities
Organizational skills
Multitasking
Active listening
Hiring and training
Work Planning and Prioritization
Staff training
Professional and courteous
Timeline
Assistant Manager
Wild Sage Restraunt
08.2025 - 12.2025
Assistant Manager/Server/Bartender
Fuji Steakhouse & Sushi Bar
10.2024 - 08.2025
Electrical Apprentice
Muth Electrical Management
05.2023 - 10.2024
Powerline Construction And Maintenance
Mitchell Technical College
Bachelor of Science - Social Work
Oglala Lakota College