Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Slattery

Tea

Summary

Dynamic professional with a proven track record at United Airlines, excelling in customer retention strategies and effective communication. Recognized for enhancing customer satisfaction and resolving conflicts swiftly. Skilled in documentation and reporting, I consistently achieved performance goals while fostering strong relationships and driving service excellence.

Overview

20
20
years of professional experience

Work History

Cross Utilized Agent

United Airlines
Sioux Falls
10.2022 - Current
  • Assisted in coordinating ground transportation arrangements for arriving passengers.
  • Ensured compliance with safety regulations when handling hazardous materials or equipment.
  • Provided support with ticketing and boarding issues, as well as flight changes and cancellations.
  • Utilized computer systems to accurately record passenger data into the airline's database system.
  • Coordinated with other departments to ensure customer satisfaction on all levels of service delivery.
  • Created detailed reports on customer feedback for management review purposes.
  • Identified potential security threats while screening passengers at the airport checkpoint.
  • Monitored gate area activities during boarding periods to ensure smooth transitions between flights.
  • Managed customer relations through effective communication, problem solving skills, and proactive responses.
  • Handled customer problems with knowledgeable, speedy, and friendly service.

Great Clips

Sylist
Sioux Falls
09.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • cutting, styling hair for all types of hair.
  • opening and closing the store when needed. Closing out the till and making bank runs for deposits as needed.


Collector II

First Interstate Bank
Sioux Falls
06.2010 - 09.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Evaluated, researched and resolved discrepancies.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Reached out to approximately 100+ account holders daily.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Directed day-to-day collections functions.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
  • Conducted skip tracing to locate missing customers with overdue accounts.

Personal Banking Representative

Great Western Bank
Sioux Falls
11.2013 - 02.2018
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Expanded client base by promoting new financial products.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Achieved consistent recognition as top sales performer.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

Manager

Quiznos Subs
Fort Dodge
12.2005 - 05.2009
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Education

Cosmetologist License - Cosmetology

La James International College
Fort Dodge, IA
05.2010

High School Diploma -

Fort Dodge High School
Fort Dodge, IA
05.2006

Skills

  • Customer Retention Strategies
  • Service Management
  • Upselling Products and Services
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Strong multitasking
  • Crisis management
  • Self motivation
  • Attention to detail
  • Documentation and reporting
  • Multitasking Abilities

Timeline

Cross Utilized Agent

United Airlines
10.2022 - Current

Great Clips

Sylist
09.2014 - Current

Personal Banking Representative

Great Western Bank
11.2013 - 02.2018

Collector II

First Interstate Bank
06.2010 - 09.2022

Manager

Quiznos Subs
12.2005 - 05.2009

Cosmetologist License - Cosmetology

La James International College

High School Diploma -

Fort Dodge High School

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Kayla Slattery