Kayla Amerena
Rapid City
Summary
Detail-oriented and dependable professional seeking to leverage strong communication, customer service, and administrative skills in a Patient Access Representative role. Committed to providing excellent service to the public while maintaining accuracy, confidentiality, and efficiency in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corrections Officer
Pennington County Jail
Rapid City
09.2024 - Current
- Supervise inmates to maintain safety, security, and order within the facility
- Enforced rules and regulations to ensure compliance with policies and procedures, enhancing facility safety
- Conduct routine inspections, headcounts, and security checks
- Respond effectively to emergencies and incidents with professionalism and sound judgement
- Interact regularly with the public, including visitors and external agencies, providing clear communication and assistance
- Addressed questions and concerns to support positive interactions with visitors and external agencies
- Completed detailed reports and maintained accurate documentation to ensure accountability and transparency
Booking Technician/Control Room Operator
Pennington County Jail
Rapid City
03.2024 - 09.2024
- Processed incoming intakes, collecting personal data, fingerprints, and photographs to ensure accurate record-keeping
- Maintain accurate records and ensure all documentation is complete and compliant
- Monitor surveillance systems and control secure access points within the facility
- Coordinate communication between staff to ensure smooth and safe operations
- Delivered customer service to the public by answering phones, assisting visitors, and addressing inquiries to enhance visitor experience
- Handling sensitive situations with professionalism, discretion, and strong communication skills
- Handled large sums of money, processing and applying funds to inmate accounts and bonds with meticulous attention to detail
Child and Youth Program Assistant
Ellsworth AFB Youth Center
Ellsworth Air Force Base
10.2021 - 03.2024
- Planned and facilitated engaging recreational and educational activities for children and teens, fostering learning and development
- Supervised participants to maintain safety and cultivate a positive, inclusive environment
- Encouraged positive behavior and teamwork, supporting social development among participants
- Assisted with daily program operations, scheduling, and activity setup
- Communicated effectively with parents and guardians, providing updates and addressing concerns
- Maintained clean, organized, and well-supplied program areas
Education
Bachelor of Science - Information Technology
Columbia Southern University
Orange Beach, AL10-2026
Associate of Science - Cybersecurity
Columbia Southern University
Orange Beach, AL10-2026
Skills
- Customer service
- Verbal communication
- Front desk support
- Conflict resolution
- Attention to detail
- HIPAA compliance
- Data management
- Fast-paced multitasking
- Team collaboration
- Critical thinking
Certification
CPR Certified
Timeline
Corrections Officer
Pennington County Jail
09.2024 - Current
Booking Technician/Control Room Operator
Pennington County Jail
03.2024 - 09.2024
Child and Youth Program Assistant
Ellsworth AFB Youth Center
10.2021 - 03.2024
Bachelor of Science - Information Technology
Columbia Southern University
Associate of Science - Cybersecurity
Columbia Southern University