Kay VanDerVliet
Colton
Summary
Detail-oriented professional with over 24 years in the healthcare customer service sector. Skilled in managing insurance verification and patient admissions, consistently enhancing service delivery and fostering positive relationships with patients and staff.
Overview
24
24
years of professional experience
Work History
Business Office Representative
Avera Dells Area Hospital
Dell Rapids
08.2001 - Current
- Resolved customer complaints with professionalism and efficiency.
- Identified customer needs promptly to enhance service delivery.
- Coordinated interdepartmental communications to facilitate optimal patient care.
- Managed insurance verification and addressed billing inquiries effectively.
- Processed patient admissions while ensuring accurate data entry.
- Maintained positive relationships with patients and staff to improve service experience.
- Monitored office supply inventory levels and executed timely orders.
- Ensured confidentiality of patient information in compliance with regulations.
Education
High School Diploma -
Verdi Public School
Verdi, Minnesota05-1979
Skills
- Insurance verification
- Billing management
- Patient admissions
- Data accuracy
- Interdepartmental coordination
- Customer relationship management
Affiliations
Service Excellence Committee Leader
Timeline
Business Office Representative
Avera Dells Area Hospital
08.2001 - Current
High School Diploma -
Verdi Public School