Katrine Newland
Yankton
Summary
Dynamic freelance artist with a strong background in communication and client relationships. Proven success in enhancing team productivity at Muddy Mo’s Coffeehouse and McDonald’s through effective delegation and conflict resolution. Consistently delivers high-quality artwork and management by seamlessly balancing work and home life. Has completed CPR courses for both adults and children, as well as a children’s choking course. ServSafe certified to provide a safe and clean environment.
Overview
9
9
years of professional experience
Work History
Freelance Artist
Self Employed
05.2023 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction.
- Made use of materials such as ink, watercolors, charcoal, oil pastels, acrylics, clay, chalk, and computer software.
- Contributed to creative processes through original ideas and inspiration.
- Consulted with clients to mutually agree on project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Successfully balanced multiple commissioned projects to meet deadlines.
Team Leader
Muddy Mo’s Coffeehouse
05.2023 - Current
- Empowered team members by providing opportunities according to strengths.
- Managed conflict resolution, fostering a positive and collaborative work environment.
- Promoted respect and understanding among all members.
- Developed team members' skills through coaching sessions.
- Enhanced productivity by implementing efficient work processes and regularly reviewing performances.
- Mentored junior staff members to help develop potential.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build a team of top performers.
- Coordinated resources effectively to meet project deadlines.
- Facilitated decision-making processes within group settings.
- Fostered a positive work environment.
- Built and maintained strong client relationships, leading to repeated business.
Freelance Cleaner
Self Employed
04.2023 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks.
- Used time management and efficient cleaning methods to meet deadlines.
Department Manager
McDonald’s
01.2016 - 04.2023
- Oversaw inventory.
- Collaborated with other departments to ensure seamless operations.
- Improved customer satisfaction rates through attentive service and communication.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Delegated clear performance expectations for staff members of all ages.
- Evaluated employee performance fairly.
- Optimized scheduling.
- Hired top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions.
Education
N/A - Art Therapy
Concordia University
Seward, NESkills
- Visual art creation
- Digital illustration
- Teamwork and cooperation
- Superb attention to detail
- Client relationships
- Visual storytelling
- Concept development
- Networking skills
- Business management
- Complex problem solver
- Supply replenishment
- Color theory
- Art fundamentals
- Delegation
Timeline
Freelance Artist
Self Employed
05.2023 - Current
Team Leader
Muddy Mo’s Coffeehouse
05.2023 - Current
Freelance Cleaner
Self Employed
04.2023 - 05.2023
Department Manager
McDonald’s
01.2016 - 04.2023
N/A - Art Therapy
Concordia University
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