Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlyn Hoffman

Fort Pierre

Summary

Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Delivery Driver

AMVC
01.2024 - 08.2025
  • Drove company car to Mandan, ND to delivery hog semen to another driver.
  • Also met another driver halfway to Mandan to give hog semen to another barn.


Delivery Driver

FedEx
02.2020 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Customer Service Representative

ASI
08.2019 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Walked customers through step by step trouble shooting GE Appliances
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Line Cook

Famous Dave's Bar-B-Que
02.2018 - 08.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Grilled meats and seafood to customer specifications.
  • Also did waitress and bartending

Stay at Home Mom

Katlyn Hoffman
06.2017 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Took care of my son.
  • Helped my husband around the ranch as needed.

Residential House Manager

Dakota Milestone
08.2016 - 12.2016
  • Took care of special needs adults in their home
  • Managed schedules
  • Made sure all residents was fed, shower, and taken care properly
  • Worked on daily goals
  • Took them grocery shopping

Education

Certificate - Auctioneering

World Wide College of Auctioneer
Mason City, IA
06-2012

Clark County R-1
Kahoka, MO
05-2011

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Time management skills

Timeline

Delivery Driver

AMVC
01.2024 - 08.2025

Delivery Driver

FedEx
02.2020 - 01.2022

Customer Service Representative

ASI
08.2019 - 09.2019

Line Cook

Famous Dave's Bar-B-Que
02.2018 - 08.2019

Stay at Home Mom

Katlyn Hoffman
06.2017 - 02.2018

Residential House Manager

Dakota Milestone
08.2016 - 12.2016

Certificate - Auctioneering

World Wide College of Auctioneer

Clark County R-1

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Katlyn Hoffman