Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Lozowski

Box Elder

Summary

Dynamic hospitality professional with expertise in customer service and beverage preparation, honed at NAF. Proven track record in enhancing guest satisfaction and boosting sales by 20% through engaging communication and innovative cocktail creation. Strong multitasker and team player, committed to maintaining cleanliness and safety standards while delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Bartender

NAF
06.2024 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Tanning Associate

Envy Island Salon
10.2018 - 02.2019
  • Conducted regular equipment maintenance checks to ensure proper functioning and compliance with safety regulations.
  • Supported overall salon operations as needed, including opening/closing procedures and staff training initiatives.
  • Increased sales of tanning packages and products by effectively communicating their benefits to clients.
  • Collaborated with management in evaluating customer feedback data to identify areas for service improvement.
  • Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
  • Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
  • Promoted monthly specials and new products through engaging marketing materials displayed throughout the salon.
  • Improved customer satisfaction by providing personalized tanning recommendations based on skin type and desired results.
  • Fostered a welcoming atmosphere that encouraged first-time visitors to become loyal patrons of the salon.

Nanny

Family Friend
01.2015 - 06.2017
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Administered basic first-aid and medication in emergency situations.

Education

High School Diploma -

Graham High School
Graham, TX
05.2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Complex Problem-solving
  • Cash register operation
  • Hospitality service expertise
  • Professional appearance
  • Alcohol awareness
  • Beverage preparation
  • Drink preparation techniques
  • Classic cocktails

Timeline

Bartender

NAF
06.2024 - 04.2025

Tanning Associate

Envy Island Salon
10.2018 - 02.2019

Nanny

Family Friend
01.2015 - 06.2017

High School Diploma -

Graham High School

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Katie Lozowski