Kaitlyn Goff
Mitchell
Summary
I am an excellent customer service agent with experience in leadership, time management, am dependable, and organized. I excel in interpersonal skills and professionalism and possess communication and problem solving capabilities. I am happiest in the type of environment that provides opportunities for growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cabela's
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hair Salon Assistant
City Barber Shop and Color Parlor
08.2021 - 12.2023
- Cleaned styling stations between clients, promoting a healthy environment for both staff and patrons.
- Answered telephone calls to provide information and schedule new appointments.
- Studied advanced techniques to develop proficiency
- Washed used materials for hair and clothing
Front Desk
Sagebrush Market
05.2023 - 10.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming market shop
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Inovative Connections High School
Fort Morgan, CO05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Sales
- Workflow efficiency
- Multi-line phone talent
Timeline
Customer Service Representative
Cabela's
07.2024 - Current
Front Desk
Sagebrush Market
05.2023 - 10.2023
Hair Salon Assistant
City Barber Shop and Color Parlor
08.2021 - 12.2023
High School Diploma -
Inovative Connections High School
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