Kathryn Jones
Brookings
Summary
Experienced with client relationship management, ensuring high levels of satisfaction and retention. Utilizes strategic planning to drive business growth and meet client needs. Track record of effective team collaboration and achieving targeted outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Analyst
Sanford Health
12.2023 - Current
- Performed root cause analysis of application issues and identified solutions
- Identified opportunities to optimize existing processes through automation or process improvements
- Collaborated with other teams to troubleshoot complex issues
- Assisted with application upgrades including planning, testing, implementation, and post-deployment support activities
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Business Office Manager
Brookings Behavioral Health and Wellness
01.2023 - 12.2023
- Resolved financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and collection processes
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Processed and managed accounts payable, driving accuracy and on-time payment
- Managed daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
- Guided team members with constructive feedback to promote professional growth.
Licensed Practical Nurse Manager
Edgewood Vista
08.2021 - 06.2023
- Work with other departments to provide chart forms and sustain proper order of charts/documents
- Evaluated the performance of nursing staff through regular assessments and provided constructive feedback for professional development
- Developed and maintained strong relationships with patients, families, and healthcare providers to facilitate effective communication and collaboration
- Collaborated with other departments to coordinate interdisciplinary care plans for complex patients
- Served as a patient advocate, ensuring that their needs were met while respecting their autonomy and dignity.
Clinical Rehab Liaison
Encompass Health Rehab Hospital
05.2022 - 01.2023
- Implemented marketing plans to achieve sales goals
- Cultivated relationships with sources to generate repeat referrals
- Providing facility tours and conducting presentations for potential referral sources and patient families
- Collaborating with facility personnel regarding referrals, evaluations, and marketing activities
- Reviewing physicians' orders and patients' clinical needs, and gathering clinical information
- Conducting assessments to establish the suitability of prospective admissions
- Developed trust-based relationships with patients, fostering open communication regarding goals, concerns, and expectations during the rehabilitation process.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ10.2022
Bachelor of Science - Health Sciences
University Of South Dakota
Vermillion, SD12.2020
Associate of Applied Science - Nursing
Southeast Technical Institute
Sioux Falls, SD05.2017
Skills
- Client relationship management
- Team collaboration
- Account management
- Business development
- Account reconciliation
- Office administration
Certification
- Licensed Practical Nurse, P012518
- Epic Resolute Professional Billing Certification
- BLS
Timeline
Claims Analyst
Sanford Health
12.2023 - Current
Business Office Manager
Brookings Behavioral Health and Wellness
01.2023 - 12.2023
Clinical Rehab Liaison
Encompass Health Rehab Hospital
05.2022 - 01.2023
Licensed Practical Nurse Manager
Edgewood Vista
08.2021 - 06.2023
Bachelor of Science - Health Sciences
University Of South Dakota
- Licensed Practical Nurse, P012518
- Epic Resolute Professional Billing Certification
- BLS
Master of Science - Health Administration
Grand Canyon University
Associate of Applied Science - Nursing
Southeast Technical Institute
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