Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Mulcahy

Hot Springs,SD

Summary

Dynamic manager with a proven track record at Lynn's Dakotamart Gas, excelling in team leadership and customer engagement. Enhanced customer satisfaction through effective dispute resolution and high-quality service delivery. Skilled in prioritization and conducting performance evaluations, fostering a motivated workforce that consistently meets organizational goals.

Overview

19
19
years of professional experience

Work History

Manager

Lynn's Dakotamart Gas
03.2009 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Person

A Walk in the Woods
05.2006 - 11.2008
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Bachelor of Arts - English Journalism

Chadron State College
Chadron, NE
12-1998

Skills

  • Customer engagement
  • Team leadership
  • Prioritization and scheduling
  • Decision-making
  • Interpersonal relationship development
  • Effective workforce scheduling
  • Conducting performance evaluations
  • Product management
  • Cost analysis
  • Inventory control

Timeline

Manager

Lynn's Dakotamart Gas
03.2009 - Current

Sales Person

A Walk in the Woods
05.2006 - 11.2008

Bachelor of Arts - English Journalism

Chadron State College
Kathleen Mulcahy