Kathleen Mulcahy
Hot Springs,SD
Summary
Dynamic manager with a proven track record at Lynn's Dakotamart Gas, excelling in team leadership and customer engagement. Enhanced customer satisfaction through effective dispute resolution and high-quality service delivery. Skilled in prioritization and conducting performance evaluations, fostering a motivated workforce that consistently meets organizational goals.
Overview
19
19
years of professional experience
Work History
Manager
Lynn's Dakotamart Gas
03.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Person
A Walk in the Woods
05.2006 - 11.2008
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Arts - English Journalism
Chadron State College
Chadron, NE12-1998
Skills
- Customer engagement
- Team leadership
- Prioritization and scheduling
- Decision-making
- Interpersonal relationship development
- Effective workforce scheduling
- Conducting performance evaluations
- Product management
- Cost analysis
- Inventory control
Timeline
Manager
Lynn's Dakotamart Gas
03.2009 - Current
Sales Person
A Walk in the Woods
05.2006 - 11.2008
Bachelor of Arts - English Journalism
Chadron State College
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