Katherine Miller
Pierre
Summary
Dynamic manager with expertise in customer service and team leadership. Proven ability to streamline operations and enhance team performance, driving significant improvements in client satisfaction and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Goodwill
03.2024 - Current
customer service management for a team of 13+ employees in a retail setting. Directed scheduling and team-building initiatives while engaging with a diverse clientele. Managed end-of-month reports and payroll to streamline daily operations.
Caregiver
Helping Hands
04.2019 - 08.2021
Oversaw daily living support for clients. Coordinated transportation to medical appointments. Administered medication management to enhance client well-being.
Assistant Manager
Chute #3
10.2009 - 04.2020
Assisted in customer service by booking events and scheduling training for new staff. Supported troubleshooting efforts and handled money transactions. Maintained daily operations through effective computer skills.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZSkills
- successful management skills
- customer service
- great communication
- team player
- time management
- work with diverse population
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
forklift
Mental health in a workplace
Timeline
Manager
Goodwill
03.2024 - Current
Caregiver
Helping Hands
04.2019 - 08.2021
Assistant Manager
Chute #3
10.2009 - 04.2020
High School Diploma -
Penn Foster College