Katherine Anderson
Ellsworth
Summary
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
11
11
years of professional experience
Work History
School Teacher
Black Hills Special Services Cooperative
Rapid City
08.2024 - Current
- Created an atmosphere conducive to learning by establishing positive relationships with students.
- Adapted teaching methods to accommodate different learning styles and abilities.
- Established clear objectives for all lessons, units and projects according to state standards.
- Incorporated effective communication techniques when addressing issues with parents or colleagues.
- Implemented technology into lesson plans to enhance student engagement in the learning process.
- Ensured a safe classroom environment by monitoring student behavior in accordance with school policies.
Executive Assistant to the Chief Executive Officer
South Dakota Service Dogs
Rapid City
09.2022 - 02.2024
- Created presentations for board meetings and key stakeholders.
- Managed CEO's calendar, ensuring timely fulfillment of commitments.
- Organized events hosted by CEO, overseeing logistics and catering coordination.
- Supported executives by providing assistance as required.
- Reviewed contracts prior to company signing, ensuring compliance and accuracy.
- Secured confidential information in accordance with corporate policies.
- Coordinated executive communications, including calls, emails, and client interactions.
- Maintained organized filing system for efficient document retrieval.
H&R Block Office Manager
H&R Block
Langley
08.2018 - 05.2020
- Monitored inventory levels and placed orders when needed.
- Provided administrative support to management team including preparing reports and presentations.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
Patient Financial Services Representative
Billings Clinic- Billings MT
Billings
06.2014 - 08.2016
- Generated invoices for services rendered and sent them out according to established timelines.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Processed payments accurately and efficiently in a timely manner.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Maintained accurate records of all financial transactions.
- Ensured HIPAA compliance when handling confidential patient information.
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
Education
Associate of Science - Accounting
Casper College
Casper, WY05-2012
High School Diploma -
Hot Springs County High School
Thermopolis, WY05-2006
Skills
- Time management
- Effective communication
- Team building
- Organizational skills
- Lesson planning
- Classroom management
- Conflict resolution
- Data analysis
- Parent engagement
- Educational technology
- Critical thinking
Timeline
School Teacher
Black Hills Special Services Cooperative
08.2024 - Current
Executive Assistant to the Chief Executive Officer
South Dakota Service Dogs
09.2022 - 02.2024
H&R Block Office Manager
H&R Block
08.2018 - 05.2020
Patient Financial Services Representative
Billings Clinic- Billings MT
06.2014 - 08.2016
Associate of Science - Accounting
Casper College
High School Diploma -
Hot Springs County High School
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