Karrie Kellenbenz
Sioux Falls
Summary
Dedicated professional specializing in customer relationship management with a track record of enhancing customer satisfaction. Demonstrated expertise in effectively resolving complaints and addressing customer needs. Strong problem-solving skills contribute to improved service delivery and client retention.
Overview
22
22
years of professional experience
Work History
Home Decor Sales Associate
Lowes Home Improvement Center
Sioux Falls
10.2022 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Resolved customer complaints with empathy and professionalism, ensuring positive experiences.
- Maintained organized displays and stocked shelves effectively for optimal presentation.
- Collaborated with team members to improve overall customer service delivery.
- Provided accurate information about products, prices, and services to facilitate informed decisions.
- Educated customers on unique product features and proper usage during sales interactions.
- Helped customers locate specific items while addressing questions and offering expert advice.
Eligibility Worker
Grand Forks County Social Services
Grand Forks
09.2007 - 08.2012
- Evaluated client eligibility for various assistance programs, ensuring compliance with all regulations.
- Processed applications and maintained accurate case files to facilitate efficient workflow.
- Conducted interviews with applicants to explain benefits processes and available programs.
- Assisted clients in understanding program requirements and their rights and responsibilities.
- Reviewed case files regularly to uphold adherence to federal, state, and local laws.
- Provided information on relevant matters related to public assistance programs.
Job Developer
Success Unlimited
Grand Forks
03.2004 - 09.2007
- Cultivated relationships with local businesses to identify job opportunities for clients.
- Conducted interviews to effectively assess client skills and career interests.
- Assisted clients in crafting tailored resumes and cover letters for specific positions.
- Maintained accurate records of client progress and job placements within the database.
- Managed multiple projects concurrently while adhering to deadlines set by management.
- Proactively sought and captured a variety of opportunities across different fields.
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MO05-2002
Skills
- Product knowledge and upselling
- Customer relationship management
- Team collaboration and problem solving
- Exceptional customer service
- Building rapport and needs assessment
References
References available upon request.
Timeline
Home Decor Sales Associate
Lowes Home Improvement Center
10.2022 - Current
Eligibility Worker
Grand Forks County Social Services
09.2007 - 08.2012
Job Developer
Success Unlimited
03.2004 - 09.2007
Bachelor of Science - Social Psychology
Park University