Kaitlyn Thormahlen
Rapid City
Summary
Dynamic worker with leadership experience at Black Hills Blends, recognized for exceptional customer service and adept problem-solving skills. Proven ability to thrive in high-pressure environments while maintaining attention to detail and fostering a collaborative team atmosphere. Highly skilled in cash handling and delivering memorable customer experiences.
Overview
5
5
years of professional experience
Work History
Barista
Black Hills Blends
01.2020 - Current
- I worked as a lead barista position. I was responsible for, on shift flow, customer questions and concerns and maintaining a calm and productive work environment.
- Able to make exceptional drinks, while including attention to detail for the best experience possible for our customers.
- Amazing customer service, along with time management, organization, problem solving and keeping a straight head when dealing with rushes and difficult hours by having great multitasking skills.
Education
Physical Education - Education
Black Hills State University
Spearfish, SDCentral High School
Rapid City, SD05.2022
Skills
- Problem-solving
- Time management
- Multitasking
- Cash handling
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Excellent memory
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Black Hills Blends
01.2020 - Current
Physical Education - Education
Black Hills State University
Central High School
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