Kailen Kirk
Sisseton
Summary
Experienced in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic. I've worked this position for years and believe I can handle the new responsibility that comes with NACTEP position.
Overview
9
9
years of professional experience
Work History
I.T. Support Technician
Sisseton Wahpeton College
08.2019 - Current
- Provided technical support for hardware and software issues, enhancing system functionality.
- Trained staff on software applications and troubleshooting techniques, improving user proficiency.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted access for users.
- Trained in new tech as it comes in, such as large format printers and VR Headsets.
- Assisted in installations of new Windows Operating Systems when I first arrived, allowing continued use of older model desktops for a few years.
- Use of Adobe products to create banners and stickers for the College.
- Put together Gaming PCs for use in eSports
Construction Worker
Arrow Construction
05.2017 - 07.2019
- Collaborated with team members to execute project plans and meet deadlines.
- Implemented best practices for material handling, reducing waste and optimizing resources.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
High School Diploma -
Sisseton High School
Sisseton, SDAssociate of Applied Science - Graphic Design
Sisseton Wahpeton College
Sisseton, SD05-2024
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Active Directory management
- Printer support
- Software deployment
- Application support
- Software installation
- Customer service
Timeline
I.T. Support Technician
Sisseton Wahpeton College
08.2019 - Current
Construction Worker
Arrow Construction
05.2017 - 07.2019
High School Diploma -
Sisseton High School
Associate of Applied Science - Graphic Design
Sisseton Wahpeton College