Justin Ymker
Service Manager
Sioux Falls,SD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Skilled in problem-solving and customer relations. Known for effective communication and conflict resolution. Eager to contribute to team success and further develop professional skills.
Overview
21
21
years of professional experience
Work History
Service Manager
J&M Transmission and Auto Service
Tea, South Dakota
11.2015 - Current
- Implemented strategies to increase customer satisfaction, as well as productivity, in the front and back of the shop.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Assisted in interviewing and hiring job candidates.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Maintained accurate inventory of parts, bulk fluids, consumables, and shop supplies.
- Monitor CRM programs, as well as other points of contact for our clients, to ensure complete satisfaction.
- Implement new strategies from ShopFix and SalesFix coaches to continually improve the abilities and performance of staff.
Parts Specialist
Sheehan Mack/Volvo
Sioux Falls, South Dakota
11.2014 - 11.2015
- Assisted technicians, as well as retail customers, in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Developed knowledge in heavy equipment to be able to find alternative part options when traditional options were not available.
- Placed daily orders from manufacturers to fill the needs of our shop as quickly as possible.
Commercial Parts Professional
Advance Auto Parts
Sioux Falls, SD
09.2007 - 11.2014
- Developed strong relationships with clients and repair facilities to ensure consistent, steady business.
- Achieved 100% customer traction score, something almost unheard of with that company at the time.
- Tripled annual sales numbers.
- Provided fast, accurate parts orders.
- Maintained stocking programs for multiple repair facilities.
Parts Sales Representative
U.S. AutoForce
Sioux Falls, SD
10.2004 - 09.2007
- Filled stock orders for dealerships, as well as independent repair facilities.
- Assisted wholesale customers with parts needs in Delco and Motorcraft product lines, along with some aftermarket lines.
- Used GM dealer-level cataloging to find the correct parts per customer VIN number.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD01.2004
Skills
Customer service
Problem-solving
Team collaboration and leadership
Workflow management
Inventory management
Estimating and quoting
Conflict resolution
Tekmetric and Mitchell/Prodemand
Timeline
Service Manager
J&M Transmission and Auto Service
11.2015 - Current
Parts Specialist
Sheehan Mack/Volvo
11.2014 - 11.2015
Commercial Parts Professional
Advance Auto Parts
09.2007 - 11.2014
Parts Sales Representative
U.S. AutoForce
10.2004 - 09.2007
High School Diploma -
Roosevelt High School
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