Joyce Duin
RAPIDCITY
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
15
15
years of professional experience
1981
1981
years of post-secondary education
Work History
Medical Receptionist
Monument Health
RAPIDCITY
06.2022 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed patient check-in and check-out processes efficiently.
- Answered multi-line phone system, directing calls to appropriate staff
- Coordinated communication between patients and healthcare providers effectively.
- Assisted in resolving patient inquiries and concerns promptly.
- Processed billing information and managed payment transactions securely.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Communicated with patients with compassion while keeping medical information private.
Hotel Front Desk Clerk
Canby Inn & Suites
Canby
05.2011 - 05.2022
- Greeted guests and provided check-in assistance at Canby Inn & Suites.
- Managed reservations and room assignments using hotel management software.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Processed payments accurately and maintained financial records securely.
- Monitored lobby area for cleanliness and organized promotional materials.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed cash drawer according to established accounting guidelines.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Processed payments from customers for room charges and incidentals.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Assisted guests with check-in and check-out procedures as needed.
Education
License - Practical Nursing
Minneapolis Community And Technical College
Minneapolis, MN 08.1988 - 05.1989
Canby High School
Canby, MinnesotaSkills
- Appointment scheduling
- Billing processing
- HIPAA compliance
- Patient check-in/out
- Customer relationship management
- Attention to detail
- Time management
- Outpatient care
- Patient scheduling
- Insurance verifications
- Petty cash management
- Microsoft office
- HIPAA guidelines
- Telephone etiquette
- Patient relations
- Patient registration
- Patient callbacks
- Proficient in Epic
- Appointment management
- Reminder calls
- Referral verification
- Insurance verification
Timeline
Medical Receptionist
Monument Health
06.2022 - Current
Hotel Front Desk Clerk
Canby Inn & Suites
05.2011 - 05.2022
License - Practical Nursing
Minneapolis Community And Technical College
08.1988 - 05.1989
Canby High School