Joshua Dowling
Valley Springs
Summary
Service-focused manager dedicated to delivering exceptional customer experiences that foster loyalty and drive repeat business. Expertise in optimizing resource utilization to effectively meet operational demands while maintaining high service standards. Proven sales leader with strong judgment, strategic planning capabilities, and exceptional interpersonal communication skills that enhance team performance and client satisfaction. Committed to continuous improvement and innovation in all management aspects to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Parts Sales Specialist
Titan Machinery
08.2025 - Current
- Managed parts inventory to optimize stock levels and reduce excess inventory costs.
- Developed relationships with customers to understand their needs and provide tailored product recommendations.
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Collaborated with service department to identify opportunities for upselling and cross-selling parts.
- Provided exceptional customer service, consistently receiving positive feedback from customers and management.
- Participated in regular staff meetings, sharing insights into market trends and presenting ideas for continuous improvement initiatives within the department.
Senior Parts Purchaser
Stan Houston Equipment
10.2020 - 08.2025
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Parts Manager
Empire Motorsports
09.2018 - 10.2020
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Service Manager
Graham Automotive
04.2016 - 09.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
General Manager
Big Sioux Powersports
05.2012 - 04.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Bachelor of Science - Business Administration And Management
Nebraska Wesleyan University
Lincoln, NESkills
- Product sourcing
- Merchandising
- Pricing strategies
- Problem-solving skills
- Vendor relations
- Profit maximization
Timeline
Parts Sales Specialist
Titan Machinery
08.2025 - Current
Senior Parts Purchaser
Stan Houston Equipment
10.2020 - 08.2025
Parts Manager
Empire Motorsports
09.2018 - 10.2020
Service Manager
Graham Automotive
04.2016 - 09.2018
General Manager
Big Sioux Powersports
05.2012 - 04.2016
Bachelor of Science - Business Administration And Management
Nebraska Wesleyan University