Joseph Santucci
Sioux Falls
Summary
Adept at complex problem-solving and emergency response, I leveraged my law enforcement background at the Minnehaha County Sheriff's Fffice to enhance security measures, resulting in a notable decrease in incidents. Skilled in CCTV monitoring and investigation documentation, my proficiency in report writing and visitor tracking significantly improved operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer (DC2 SOC)
Allied Universal
09.2024 - Current
- Monitor and review CCTV video including but not limited to thermal/FLIR cameras
- Conduct investigations on operations
- Observe, monitor, and log contractors/visitors movements, work and belongings
- Ability to operate an X-ray machine and observe without mistake for any weapons and restricted items that may enter the facility
- Ability to operate gate barricades, barrier arms, and gates
- Complete daily reports and logs accurately and efficiently
- Implemented security best practices to harden system security, resulting in a decrease in security incidents
- Monitor alarms and doors to ensure a secure facility
- Responded promptly to security breaches, emergencies, and alarms, conducting thorough investigations and implementing corrective actions to prevent future incidents
- Managed access control systems, verifying identification and granting access to authorized personnel while maintaining a secure environment
- Collaborated with law enforcement and emergency response teams during incidents to ensure a coordinated and efficient response
- Participated in ongoing training sessions to stay updated on security best practices, technologies, and legal regulations
Correctional Officer
Minnehaha County Sheriff's Office
02.2023 - 09.2024
- Observe, monitor, log, and supervise inmate movement, activity, and safety during meal service, recreation, visitations, cleaning, laundry, medication distribution, and security checks
- Complete inmate paperwork, fingerprinting, photographing, and data entry
- Operate and maintain radios, telephones, and other communication equipment
- Receive and process money and money orders. Log and screen incoming and outgoing mail and deliveries for security breaches
- Provide protection to the courts and court officials, employees, witnesses, jurors, defendants, and the general public
- Conduct security checks of the courthouse and its perimeters. Monitor persons entering the courthouse
- Responded promptly to security incidents and implemented corrective actions to prevent recurrence
- Implemented and enforced safety measures to ensure the protection of inmates and personnel
- Demonstrated resilience and adaptability in fast-paced conditions
- Demonstrated proficiency in identifying and resolving complex problems efficiently
- Conducted thorough investigations into incidents, gathering and analyzing evidence to determine facts and support decision-making
- Utilized critical thinking and analytical skills to assess complex information, identify patterns, and draw conclusions in a timely manner
- Maintained strict confidentiality throughout investigations, safeguarding sensitive information and upholding ethical standards
Dispatcher
Encore Air Cargo
12.2022 - 01.2023
- Ability to strictly follow FAA rules and regulations to perform my duties with the highest security and safety
- Ability to check and maintain aircraft's to make sure no foreign objects or weapons are onboard
- Ability to use word and google documents with a high level of data entry
- The ability to stay in touch with charter brokers updating them on all changes and current operations while providing the highest level of customer service
- Ability to work under high stress situations calmly and efficiently
- To be able to keep track off all aircraft's while on the ground and or in the air
- Ability to have excellent communications with pilots on any changes or issues
- Ability to schedule aircraft for routes or maintenance
- The ability to maintain a detailed and accurate log of all flights
- Maintain filing for maintenance and aircraft paperwork
Customer Service Specialist/Cashier
Big Y
08.2021 - 04.2022
- Worked to achieve high customer satisfaction by providing fantastic customer service, and by helping with issues going from mispricing to overcharges following state laws. To help with the lottery and or any problem that occurred such as over the phone or 1 on 1.
- To be able to handle large amounts of money safely without losing track of my progress or work
- To be able to identify scammers and scam victims that try to take advantage of gift cards to buy multiple or different amounts at the same time or over a period of time
- Provide safe transaction practices as processing western unions through our system making sure the money is not being sent for any illegal activity. If so provide valid and detailed information on a report to send to the IRS
- Efficiently count money and be able to check a customer out in a quick manner but while doing so provide top customer service and intriguing the customer's interest to shop again
- Professionally settle any customer disputes in a professional and pleasant manner.
Stockman
Walmart
09.2020 - 08.2021
- Carrying and loading heavy merchandise into customer's vehicles
- Responsible for safe and proper disposal of car batteries and oil following state laws
- Providing a safe atmosphere by shoveling, salting, and keeping entry doors slip free
- Efficiently bringing carts inside the building while making sure to keep all shopping carts sanitized
Education
High School Diploma -
Penn Foster
Scranton, PA05-2021
Skills
- Stationary surveillance
- Visitor tracking
- Document Management
- Crime Prevention
- CCTV Monitoring
- Emergency Response
- Investigation documentation
- Complex Problem-Solving
- Law enforcement background
- Report Writing
- Dispatch
- First aid and CPR certified
Certification
- CPR/AED Certified
- NCIC Certified
- Oleoresin Capsicum Certified
- FEMA IS-700.B Certified
- FEMA IS-100.C Certified
- FEMA IS-200.C Certified
Timeline
Security Officer (DC2 SOC)
Allied Universal
09.2024 - Current
Correctional Officer
Minnehaha County Sheriff's Office
02.2023 - 09.2024
Dispatcher
Encore Air Cargo
12.2022 - 01.2023
Customer Service Specialist/Cashier
Big Y
08.2021 - 04.2022
Stockman
Walmart
09.2020 - 08.2021
High School Diploma -
Penn Foster
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