Joseph Leasure
Sioux Falls
Summary
Service-minded professional with background in customer service and conflict resolution. Well-versed in handling client queries, troubleshooting issues, and managing customer complaints with patience and efficiency. Strong communication skills coupled with ability to foster positive relationships with clients and colleagues alike. Proven track record of improving customer satisfaction levels in previous roles.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Veterans Service Officer
South Dakota Department of Veterans Affairs
Sioux Falls
06.2016 - 12.2020
- Assisted veterans in accessing benefits and services through accurate information dissemination.
- Coordinated outreach programs to educate veterans about available resources and support.
- Handled inquiries and resolved complaints with empathy and respect for veteran needs.
- Maintained records of veteran interactions to ensure compliance with departmental policies.
- Trained new staff on procedures and best practices for veteran assistance programs.
- Participated in team meetings to discuss strategies for improving service efficiency.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
Corrections Officer
South Dakota State Penitentiary
Sioux Falls
03.2015 - 07.2016
- Monitored inmate activities to ensure compliance with facility rules.
- Conducted regular security checks throughout the penitentiary grounds.
- Managed inmate transport to court appearances and medical appointments.
- Documented incidents and maintained accurate reports for review.
- Implemented emergency procedures during critical incidents effectively.
- Trained new officers on policies and procedures of the facility.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Maintained daily logs of shift activity.
- Conducted cell and illegal substance checks.
Team Leader
United States Army
Fort Hood
08.2013 - 03.2015
- Led team in executing mission objectives and operational plans.
- Coordinated logistics for training exercises and equipment maintenance.
- Trained junior soldiers on standard operating procedures and protocols.
- Monitored safety practices to maintain a secure working environment.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Science - Forensic Science
American InterContinental University
Schaumburg, IL 10.2020 - 03.2023
M1 Abrams Crew Member - One Station Unit Training
United Stated Army
03.2010 - 05.2010
Skills
- Policy compliance
- Outreach program development
- Record maintenance
- Crisis management
- Team leadership
- Safety monitoring
- Incident reporting
- Effective communication
- Problem solving
- Documentation accuracy
- Reporting and documentation
Accomplishments
- Purple Heart
- Army Achievement Medal
- 2019 State Staff of the Year
- 2021 University Presidential List
Timeline
Bachelor of Science - Forensic Science
American InterContinental University
10.2020 - 03.2023
Veterans Service Officer
South Dakota Department of Veterans Affairs
06.2016 - 12.2020
Corrections Officer
South Dakota State Penitentiary
03.2015 - 07.2016
Team Leader
United States Army
08.2013 - 03.2015
M1 Abrams Crew Member - One Station Unit Training
United Stated Army
03.2010 - 05.2010