Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Wald

Aberdeen

Summary

Current Service Manager with a proven track record at RDO Equipment, excelling in strategic business planning and customer service management. Adept at leading teams to enhance performance and drive revenue growth, while fostering a culture of safety and trust. Skilled in budget control and employee supervision, ensuring operational excellence and client satisfaction.

Overview

12
12
years of professional experience

Work History

Service Manager

RDO Equipment
01.2023 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Elevator Supervisor

AGP
04.2019 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Trained and evaluated staff on safe operations of locomotives and other mobile equipment
  • Certified in grain handling and grading procedures
  • Started as material handler loading trucks and trains with soybean meal, and oil
  • Worked as prep and extraction operator putting soybeans through the breakdown and oil extracting processes
  • Promoted to Elevator Supervisor all within a short period of time

Manager

Circus Sports Bar & Grill
05.2013 - 04.2019
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Performed daily accounting and book keeping duties
  • Performed all food, beer and liquor ordering and inventory management

Education

Bachelor of Arts - History And Political Science

Northern State University
Aberdeen, SD
05-2013

Skills

  • Supply procurement
  • Strategic business planning
  • Culture development
  • After-sales support
  • Workplace safety
  • Crew leadership
  • Estimating and quoting
  • Staff motivation
  • Outgoing and energetic
  • Policy and procedure enforcement
  • Business development
  • Financial controls
  • Customer service management
  • Reliable and responsible
  • Employee supervision
  • Verbal and written communication
  • Service scheduling
  • Multitasking and organization
  • Upselling
  • Budget control
  • Customer service
  • Trustworthy and honest
  • Coaching and mentorship

Timeline

Service Manager

RDO Equipment
01.2023 - Current

Elevator Supervisor

AGP
04.2019 - 01.2023

Manager

Circus Sports Bar & Grill
05.2013 - 04.2019

Bachelor of Arts - History And Political Science

Northern State University

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Jordan Wald