Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Sullivan

Sioux Falls

Summary

Adaptive and reliable business professional with experience in customer service and connection. Adept at developing strategies to improve efficiency and working in both fast and slow paced environments. Willing to relocate anywhere for the position.

Overview

6
6
years of professional experience

Work History

Shift Lead

Coffea Roasterie
01.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Barista

Bibo Coffee
04.2019 - 02.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Courtesy Clerk

Safeway
10.2017 - 03.2019
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.

Education

Associate of Science - General Studies

Truckee Meadows Community College
Reno, NV

Skills

  • Conflict Resolution
  • Exceptional Customer Service
  • Operational Efficiency and Safety
  • Adaptable and Flexible

Timeline

Shift Lead

Coffea Roasterie
01.2022 - Current

Barista

Bibo Coffee
04.2019 - 02.2022

Courtesy Clerk

Safeway
10.2017 - 03.2019

Associate of Science - General Studies

Truckee Meadows Community College

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Jordan Sullivan