Jordan Rowell
Sioux Falls
Summary
Business graduate with 4+ years of leadership experience in high-volume operations. Skilled in team coordination, process organization, and customer communication. Proven ability to manage workflows, solve problems proactively, and maintain efficiency in fast-paced environments. Seeking to transition into an administrative or business support role.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Buffalo Wild Wings
Sioux Falls
2021 - Current
- Lead kitchen operations in a high-volume environment, ensuring efficiency and consistent workflow
- Coordinate daily prep, inventory, and staff responsibilities to maintain smooth operations
- Anticipate and resolve operational issues proactively to minimize disruptions
- Train and support team members, improving overall performance and consistency
- Maintain quality and timing standards during peak service periods
Customer Service Representative
PREMIER Bankcard
Sioux Falls
2021 - 2021
- Handled inbound customer calls regarding account issues, payments, and credit inquiries
- Resolved billing concerns and account discrepancies while maintaining compliance standards
- Communicated financial information clearly and professionally to customers
Package Handler
UPS
Sioux Falls
2019 - 2020
- Managed a designated conveyor line, ensuring accurate sorting and efficient package flow
- Maintained organization and quality control in a fast-paced, high-volume environment
- Consistently met performance expectations under strict time constraints
Shift Lead
Slim Chickens
Sioux Falls
2017 - 2019
- Oversaw daily operations to ensure efficiency and high standards in fast-paced restaurant environment
- Trained team members to uphold service and quality standards, enhancing overall customer satisfaction
- Assisted with customer service and resolved issues to ensure a positive experience
- Handled cash and completed end-of-day register reconciliation to maintain financial accuracy
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT10-2023
Skills
- Operations management
- Team Leadership & Training
- Leadership
- Team collaboration
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Microsoft Excel / Google Sheets
- Workflow optimization
- Adobe Creative Cloud
- Customer Service & Communication
Timeline
Shift Lead
Buffalo Wild Wings
2021 - Current
Customer Service Representative
PREMIER Bankcard
2021 - 2021
Package Handler
UPS
2019 - 2020
Shift Lead
Slim Chickens
2017 - 2019
Bachelor of Science - Marketing
Western Governors University