Jordan Ivy
Aberdeen
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new position. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Golden Ticket Cinemas - Aberdeen
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Electronics Assembler II
Banner Engineering
07.2019 - 11.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Completed durable assemblies and subassemblies with hand and power tools.
Certified Nursing Assistant
Prairie Heights Healthcare
03.2019 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Sales Associate
Walmart
08.2014 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Reservations Sales Agent
Wyndham Worldwide Corporation
03.2013 - 06.2014
- Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
Education
Atmospheric Sciences And Meteorology
South Dakota School of Mines And Technology
Rapid City, SDHigh School Diploma -
Aberdeen Central Highschool
Aberdeen, SD05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Employee scheduling
Timeline
Assistant Manager
Golden Ticket Cinemas - Aberdeen
11.2022 - Current
Electronics Assembler II
Banner Engineering
07.2019 - 11.2022
Certified Nursing Assistant
Prairie Heights Healthcare
03.2019 - 07.2019
Sales Associate
Walmart
08.2014 - 12.2016
Reservations Sales Agent
Wyndham Worldwide Corporation
03.2013 - 06.2014
Atmospheric Sciences And Meteorology
South Dakota School of Mines And Technology
High School Diploma -
Aberdeen Central Highschool
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