Jon (Scott) Keszler
Sioux Falls
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures.
Known for adaptability, effective communication, and strong decision-making abilities. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
General Manager/Assistant General Manager
Kaskaid Hospitality
04.2022 - Current
- Directed multifaceted operations while working closely with our Sales, Banquet and Hotel teams.
- Directed and supervised all restaurant operations, ensuring top-quality guest service decisions.
- Ensured adherence to sanitary practices for food handling, general cleanliness, and kitchen and dining area maintenance, aligning with company policies and legal requirements.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Enacted policies to ensure management staff follows company procedures, ensuring information was disseminated to the entire team with a focus on Standard Operating Procedures.
- Worked with Home office staff to streamline supply procurement processes and reduce waste through efficient controllables management
- Increased staff retention through effective hiring, training, and performance management practices for our leadership team. Increased overall job satisfaction through the delivery of personalized mentoring coaching sessions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Implemented recognition programs that acknowledged individual achievements and team successes.
- Observed each leadership members individual strengths and initiated mentoring to improve areas of weaknesses.
- Developed partnerships expanding our brand's presence and cultivated community involvement. Directed community outreach efforts to build strong connections with multiple organizations and groups.
- Conducted regular competitor analysis in market trends in Hospitality, Restaurant and Event industries.
- Collaborated with Home office management to develop and execute long-term goals, projects and objectives specific to our store.
- Identified functional and structural opportunities as it relates to remodel and rebranding of building and restaurant.
Bar and Restaurant Manager
Kaskaid Hospitality
07.2020 - 04.2022
- Maintained high standards of cleanliness throughout the establishment promoting a safe staff/customer environment in conjunction with company and regulator standards. Regularly inspected facilities and addressing maintenance issues promptly.
- Planned, coordinated and executed exceptional guest experiences for all events with Banquet and Sales staff.
- Implemented effective seating plans and reservation management systems.
- Motivated staff to perform at peak efficiency and quality as well as supporting all departments to adapt to changes to operational standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Effectively managed payroll as well as all onboarding documents/ procedures for new hires.
- Carefully interviewed, selected, trained and supervised staff members.
- Streamlined operations for increased efficiency in daily tasks, shift scheduling templates, budget purchasing ect.
- Implemented effective bar inventory programs to reduce waste, cost of goods sold and increase reporting accuracy. Controlled inventory of supplies and purchased orders to maintain adequate stock levels.
Bartender/Corporate Bartender Trainer
Kaskaid Hospitality
01.2016 - 07.2020
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Supported company growth by implementing targeted training programs for new hires.
- Directed trainee team, facilitating staff training and ensuring smooth operations for new restaurant openings.
- Led a team of trainees, offering oversight and training to achieve diverse goals for new restaurant launches.
- Collaborated with management to identify company training needs and scheduling.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained bar inventory and storage procedures to keep stock within appropriate levels and meet customer demands.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Top Seller in company sales initiatives in Q2 2018, Q3 2018, Q1 2019, Q2 2019
Bartender/Server
Elements on 8th (Hilton Garden Inn Downtown)
09.2014 - 01.2016
- Contributed to a positive work environment through effective teamwork and communication with all staff including FoH and BoH staff as well as Banquet and Hotel teammates.
- Hospitality/Guest Experience focused service.
- Developed loyal clientele by consistently delivering outstanding service with both local and hotel guests alike.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Coordinated with staff training, sharing expertise in bartending techniques and customer service best practices.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality and maintenance.
Education
No Degree - Business Communication
University of South Dakota
Vermillion, SDHigh School Diploma -
Watertown High School
Watertown, SD05-2007
Skills
- Operations management
- P&L management
- Leadership and team building
- Problem resolution
- Staff management
- Training and development
- Organizational development
- Inventory control
- Project planning
- Operations oversight
- Performance analysis
Timeline
General Manager/Assistant General Manager
Kaskaid Hospitality
04.2022 - Current
Bar and Restaurant Manager
Kaskaid Hospitality
07.2020 - 04.2022
Bartender/Corporate Bartender Trainer
Kaskaid Hospitality
01.2016 - 07.2020
Bartender/Server
Elements on 8th (Hilton Garden Inn Downtown)
09.2014 - 01.2016
No Degree - Business Communication
University of South Dakota
High School Diploma -
Watertown High School
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