John Robbins

• Managed agile release train for customer care in life insurance post-issue value streams, enhancing service delivery.
• Led strategic planning initiatives that aligned with corporate goals and objectives.
• Collaborated with executive teams to implement organizational change initiatives that fostered innovation.

• Led strategic product initiatives for SFG operations, modernizing operational controls and enhancing automation.
• Cultivated stakeholder relationships to ensure alignment with organizational objectives.

• Executed enterprise initiatives to enhance life and annuity administration platform, delivering measurable business value.
• Facilitated progress meetings to track project milestones and resolve emerging issues.

• Directed strategic operations for life services policy billing and accounting, enhancing efficiency across teams.
• Led cross-functional teams to implement strategic initiatives, driving collaboration among business units.

Managed customer service and customer contact for our Variable Life, including fund trading, balancing, and compliance responsibilities.

• Led Life Insurance Operations for Policy Billing & Premium and Variable Product Services Teams, developing team managers to enhance leadership capabilities.
• Directed strategic initiatives to enhance organizational performance and client satisfaction.
• Collaborated with cross-functional teams to develop innovative financial products and services.
• Oversaw compliance with regulatory requirements and industry standards for financial practices.

• Managed policy change and reinstatements department, implementing strategic improvements to enhance operational efficiency

• Evaluated life insurance applications for risk assessment and policy approval.