Johnmichael Waggoner
Dell Rapids
Summary
Dynamic hospitality professional with a proven track record at MacKenzie River Pizza, Grill & Pub, excelling in exceptional customer service and high-volume dining. Skilled in inventory management and team collaboration, I consistently enhance guest experiences while driving sales and operational efficiency. Committed to fostering a welcoming atmosphere and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Bartender/Server
MacKenzie River Pizza, Grill & Pub
Sioux Falls, SD
11.2016 - Current
- Prepared and served a variety of beverages efficiently to enhance customer satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Collaborated with kitchen staff to create seamless service during peak hours.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged with customers to build rapport and foster a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Lodge
Sioux Falls, SD
02.2026 - Current
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Handled customer complaints promptly, ensuring positive resolution and repeat business.
- Monitored guest behavior to promote a safe and enjoyable environment for all patrons.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Cascata
Sioux Falls, SD
03.2026 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Processed transactions efficiently using POS system, ensuring accuracy in billing.
Operations Team Leader
Teavana
12.2013 - 11.2015
- Led daily operations to ensure optimal efficiency and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Developed streamlined procedures for order fulfillment, enhancing workflow efficiency.
Education
History
University of South Dakota
Vermillion, SDSkills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
Timeline
Server
Cascata
03.2026 - Current
Bartender
The Lodge
02.2026 - Current
Bartender/Server
MacKenzie River Pizza, Grill & Pub
11.2016 - Current
Operations Team Leader
Teavana
12.2013 - 11.2015
History
University of South Dakota