Experienced with creating robust software applications tailored to client needs. Utilizes advanced coding techniques to ensure seamless performance and scalability. Strong understanding of software development lifecycle and agile methodologies.
Overview
20
20
years of professional experience
Work History
Software Engineer III
MoneyGram International
St. Louis Park, MN
02.2016 - Current
Company Overview: MoneyGram is a global provider of financial services, helping consumers send money quickly, reliably, and affordably in over 200 countries with 350,000 locations worldwide
Assisted the successful migration of the Enterprise Content Management (ECM) system to the private MoneyGram AWS cloud
Aided infrastructure implementation in AWS, an upgrade from v18 to Hyland Foundation, and the migration of over 1 billion documents, collaborating across international teams
Managed the 24x7 global ECM system to ensure system availability and reliability, providing key solutions to support critical business operations
Collaborate with cross-functional teams to understand business requirements and deliver tailored ECM solutions, aligning IT strategy with business objectives
Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Consulted on best practices for the ECM system, advising internal and external teams on optimizing performance, scalability, and security within a global framework
Solution Engineer
DataBank IMX
Sioux Falls, SD
09.2014 - 02.2016
Collaborated with sales consultants to deliver technical demonstrations, accurately document client requirements, and develop tailored solutions for diverse industries
Led cross-functional teams in successfully upgrading and implementing OnBase solutions, improving system efficiency and meeting client needs
Led system analysis and requirements gathering sessions with clients to understand business needs and identify optimal solutions for content management
Developed, configured, and implemented both out-of-the-box and customized content management systems, ensuring solutions met clients' unique requirements and business goals
Built and maintained strong customer relationships, providing exceptional post-implementation support and troubleshooting to ensure system performance and user satisfaction
Managed multiple projects simultaneously, ensuring they were delivered on time, within scope, and in line with budget constraints
Business System Analyst III
Lehigh Hanson
Las Colinas, TX
05.2013 - 09.2014
Served as an OnBase Subject Matter Expert in briefing stakeholders on assigned project initiatives
Performed presentations/demonstrations to scope out projects with quantifiable business benefit
Assisted ERP team projects ranging from software upgrades to new hardware implementations
Mentored colleague through various OnBase developing opportunities to simplify business processes
Upgraded OnBase Database: Led the successful upgrade from version 11 to 13, enabling enhanced project support for 2014
Implemented CAD Services: Replaced Open Text eDOCS RM with OnBase CAD Services for cement plant engineers, integrating AutoCAD and Unity Client Oracle AutoVue, while ensuring document integrity through Document Import Processor
Optimized Disk Group Configuration: Enhanced disaster recovery by transitioning from a multi-drive server setup to a single replicated 6TB SCSI LUN drive
Developed Document Repository: Contributed to an Accounts Receivable project, creating a new document repository and custom Web Parts for Microsoft SharePoint
Integrated HP Connect: Simplified end-user processes by implementing HP Connect for MFP devices, transitioning to Konica Minolta devices under the new North America Country Operations lease contract in 2014
ECM Consultant
InQ Solutions, Inc.
Raleigh-Durham, North Carolina
06.2012 - 05.2013
Provided OnBase support to over 3,500 users, facilitating access through Citrix and DocPop integration with ERP applications
Monitored ERP business processes using dedicated OnBase modules, including JWS Apex (TIP, Workflow), COMMANDseries (COLD, Workflow), Transform (DIP), JD Edwards (Scan/Index), Oracle EBS (Batch OCR), and SAP (SAP ArchiveLink)
Collaborated with the SAP Business Objects team to develop an OnBase Universe, enabling report design from SQL queries
Implemented OnBase Report Services to track concurrent license usage for project budgeting and provide environmental analysis
Automated Indexing Implementation: Replaced the Fortis application by implementing OnBase Automated Indexing (Advanced Capture), Workflow, and DocPop technologies, migrating five databases for Lehigh Hanson Human Resources and Building Products
Integrated Autodesk TrueView with OnBase Web, creating a custom file format for migrated engineering drawings, allowing users to interact through Citrix-hosted Autodesk TrueView
Established QA and Development environments mirroring OnBase Production, including one Web Server, one Application Server, four Processing Servers, one Storage Server, one File Share Server, and two Citrix Servers
Developed business process scripts for project work and support tasks in HP Quality Center for regression and automated testing
Documented new and existing workflow configurations using Microsoft Visio flowcharting
Authored comprehensive technical and training documentation for projects and support materials, hosted on Microsoft SharePoint
Senior Software Services Representative
Fiserv
Sioux Falls, SD
02.2008 - 06.2012
Delivered OnBase (Director) phone support for both in-house and outsourced financial institutions, ensuring optimal performance and user satisfaction
Built OnBase SQL databases based on design documentation, utilizing dedicated files on separate disk drives for efficient processing
Successfully installed and provided support for a variety of OnBase solutions, including Advanced Mail, COLD/ERM, DIP, Outlook Integration, Check Image Processor, EDM, Automated Indexing, Disconnected Scanning, Document Distribution, Image Statements, Virtual Print Driver, and Application Enabler
Designed and produced barcode cover sheets using Microsoft Excel, automating index processing via Bar Code Recognition Server, significantly improving efficiency
Developed VBScripts: Created VBScripts for barcode processing, enabling the automatic setting of document type and keyword values to enhance data accuracy
Led the integration of OnBase with Microsoft SharePoint for a significant Fiserv client, improving document management capabilities
Conducted server migrations from physical environments to virtual machines, optimizing performance and resource utilization
Senior Precision Installation Service Representative
Fiserv
Sioux Falls, SD
02.2005 - 09.2005
Education
Bachelor of Science - Business Administration
University of South Dakota
Vermillion, SD
Skills
Requirements Gathering
Software Project Management
Workflow Design
Training & Mentoring
Technical Support
Systems Analysis
Database Management
Quality Assurance
Highlights Of It Skills
Requirements Gathering
Software Project Management
Workflow Design
Training & Mentoring
Technical Support
Systems Analysis
Database Management
Quality Assurance
Windows Server
Contingency Planning
ITIL Trained
Barcode/OCR Technology
Timeline
Software Engineer III
MoneyGram International
02.2016 - Current
Solution Engineer
DataBank IMX
09.2014 - 02.2016
Business System Analyst III
Lehigh Hanson
05.2013 - 09.2014
ECM Consultant
InQ Solutions, Inc.
06.2012 - 05.2013
Senior Software Services Representative
Fiserv
02.2008 - 06.2012
Senior Precision Installation Service Representative