Jill Robinson Podoll
Yankton
Overview
17
17
years of professional experience
Work History
Personal Banker
First National Bank
Yankton
12.2014 - Current
- Offered comprehensive product knowledge across branch and bank divisions, including business banking, mortgage, and investments, to address diverse customer needs.
- Cultivated customer relationships and leveraged expertise in financial products to deliver tailored solutions, enhancing customers' financial well-being.
- Conducted business development activities to uncover growth opportunities while providing essential operational support.
Sharepoint Project
First National Bank
Yankton
01.2017 - 06.2017
- Participated in SharePoint Project as one of four selected FNB employees to enhance collaboration.
- Consolidated policies and procedures into SharePoint site, integrating content from Confluence and ORL.
- Rewrote and formatted policies and procedures for Customer Care Agents to improve accessibility and clarity.
Property Management
Somerset Pacific
Yankton
06.2013 - 11.2014
- Managed day-to-day activities involving tenants, subcontractors, and property management to ensure smooth operations.
- Conduct apartment tours for potential tenants and answer any questions.
- Maintain excellent customer relationships by adhering to the ’10 Pledges of Customer Service.’
- Addressed customer complaints promptly, verifying resolution to enhance tenant satisfaction.
- Promptly collected the monthly rents and charged late fees.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends to inform strategic decisions.
Service Manager/Personal Banker
Wells Fargo
Yankton
10.2009 - 11.2014
- Created and directed sales team training and development programs.
- Initiated sales calls with team members to define sales and customer retention objectives.
- Coached tellers through regular sessions to meet monthly sales targets, fostering a results-oriented environment.
- Shared product knowledge with customers while making personal recommendations.
- Maintained professional and friendly interactions with customers to enhance overall service experience.
- Monitored and maintained the proper cash volume for the branch.
Education
Bachelor of Science - Accounting/Business Administration
Mount Marty University
Yankton SD12-1988
High School Diploma -
Yankton High School
Yankton SD06-1984
Skills
- Banking policies and procedures
- Banking regulations
- Compliance expertise
- Transaction monitoring
- Risk assessment
- Risk management
- Financial expertise
- Proficient with multiple programs
- Strong problem-solving skills
- Complex problem-solving
- Accuracy focus
- Deadline-driven
- Organizational skills
- Customer service adherence
- Adaptability skills
- Effective communication
- Communication skills
- Banking policies and procedures
Timeline
Sharepoint Project
First National Bank
01.2017 - 06.2017
Personal Banker
First National Bank
12.2014 - Current
Property Management
Somerset Pacific
06.2013 - 11.2014
Service Manager/Personal Banker
Wells Fargo
10.2009 - 11.2014
Bachelor of Science - Accounting/Business Administration
Mount Marty University
High School Diploma -
Yankton High School