Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Koch

Pierre

Summary

Customer service professional with a strong focus on client satisfaction and retention. Proven ability to manage multiple tasks efficiently while maintaining high accuracy. Committed to continuous career growth and development in a dynamic environment.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Avera Medical Group
07.2020 - 08.2025
  • Facilitated training for new pharmacy technicians on standard procedures for consistent service quality.
  • Handled incoming calls from customers and healthcare providers, ensuring prompt issue resolution.
  • Stocked and inventoried medications while maintaining accurate records for operational efficiency.
  • Entered prescription and billing information into patient profiles accurately to streamline processes.
  • Enhanced patient care through timely filling and dispensing of medications.
  • Resolved claims processing issues by consulting with insurance representatives effectively.
  • Increased customer satisfaction through personalized service during pharmacy transactions.
  • Implemented organizational improvements to streamline pharmacy operations and improve workflow efficiency.

Deli Associate

Hugo's Family Marketplace
01.2018 - 03.2020
  • Delivered exceptional service by greeting customers and addressing inquiries at counter.
  • Maintained a safe work environment by promptly addressing hazards and following food safety protocols.
  • Prevented food spoilage through diligent monitoring and rotation of stock items.
  • Engaged customers with personalized service while preparing their orders efficiently.
  • Trained new employees on deli procedures to ensure high standards across the team.
  • Cleaned and sanitized dishes consistently while keeping adequate supplies on hand.
  • Enhanced product presentation with appealing displays and regular item rotation.
  • Multitasked effectively to improve workflow efficiency in a fast-paced environment.

Deli Associate

Hornbachers Foods
01.2018 - 12.2018
  • Provided exceptional service by greeting customers and addressing inquiries at counter.
  • Ensured food safety by promptly addressing hazards and adhering to protocols.
  • Prevented food spoilage through diligent monitoring and stock rotation.
  • Engaged customers with personalized service while efficiently preparing orders.
  • Trained new employees on deli procedures to uphold quality standards.
  • Maintained cleanliness and sanitation of dishes while ensuring adequate supply availability.
  • Enhanced product presentation through appealing displays and regular item rotation.
  • Multitasked effectively to improve workflow in a fast-paced environment.

Infant Teacher Aide

Immanuel Christian Children's Center
08.2017 - 01.2018
  • Encouraged physical development through tummy time and assisted infants in achieving mobility milestones.
  • Oversaw daily care routines including feedings, diaper changes, and naps for infants.
  • Recorded each infant's growth and activities to communicate effectively with parents.
  • Ensured seamless activity transitions to reduce stress for infants involved.
  • Monitored naptime sleeping patterns to maintain a safe and restful environment.
  • Provided focused attention tailored to each infant’s unique development stage.
  • Adhered to all state licensing regulations for safety and health in the learning environment.
  • Kept a clean environment by regularly disinfecting toys, surfaces, and changing areas.

Lead Infant Teacher

Annas Bananas Daycare and Preschool
09.2016 - 04.2017
  • Facilitated communication skill enhancement in infants through songs and storytelling techniques.
  • Contributed to emotional development by providing unwavering support and care.
  • Implemented age-appropriate educational activities to promote holistic growth.
  • Maintained organized and secure classroom and feeding areas for safety.
  • Fostered language development using sign language during daily interactions.
  • Built collaborative relationships with parents through ongoing dialogue about progress.
  • Monitored children's needs closely to identify those requiring additional support.
  • Adhered to rigorous safety guidelines to create a nurturing environment.

Nutrition Aide

Northfield Retirement Community
09.2014 - 03.2017
  • Delivered high-quality nutrition services to support hospital goals for patient outcomes.
  • Onboarded and trained new Nutrition Aides, sharing essential knowledge for improved care delivery.
  • Created customized meal plans based on dietary needs to enhance patient satisfaction.
  • Maintained sanitation standards and food safety regulations to ensure a safe working environment.
  • Promoted positive dining experiences through attentive service during meals.
  • Continuously assessed meal plans to align with patients’ changing health conditions.
  • Engaged in professional development sessions to advance knowledge in nutrition science.
  • Implemented proper food storage techniques to reduce cross-contamination risks.

Education

No Degree - Sociology

Northern State University
Aberdeen, SD

High School Diploma -

RSSM
Owatonna, MN
06.2009

Skills

  • Data entry and attention to detail
  • Problem-solving
  • Customer service and support
  • Insurance billing and HIPAA compliance
  • Medication dispensing and pharmaceutical calculations
  • Pharmacist assistance

Timeline

Certified Pharmacy Technician

Avera Medical Group
07.2020 - 08.2025

Deli Associate

Hugo's Family Marketplace
01.2018 - 03.2020

Deli Associate

Hornbachers Foods
01.2018 - 12.2018

Infant Teacher Aide

Immanuel Christian Children's Center
08.2017 - 01.2018

Lead Infant Teacher

Annas Bananas Daycare and Preschool
09.2016 - 04.2017

Nutrition Aide

Northfield Retirement Community
09.2014 - 03.2017

No Degree - Sociology

Northern State University

High School Diploma -

RSSM

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Jessica Koch