Jessica Gilliland
Beresford
Summary
Adaptable and dedicated professional with a diverse background in customer service and direct support. Recognized for excellent communication skills and a commitment to quality assurance, ready to contribute to team success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Karl's Tv & Appliance
Sioux Falls
12.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product inquiries and service requests.
Dietary Cook/ Housekeeping
Glory House of Sioux Falls
Sioux Falls
02.2025 - 11.2025
- Maintained kitchen cleanliness and adhered to safety protocols, supporting a safe food preparation environment.
- Prepared nutritious meals following dietary guidelines for clients.
- Monitored food inventory and reported shortages to management.
- Ensured proper storage of food items to prevent spoilage and waste, contributing to cost-effective inventory management.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
- Followed all safety regulations when handling food and kitchen utensils.
- Operated cleaning equipment like vacuums and floor buffers efficiently.
- Reported maintenance issues to management for prompt resolution.
- Cleaned floors by sweeping and mopping to maintain a tidy environment. floors, cleaned carpets, dusted furniture and fixtures.
- Cleaned residential apartments after evictions or move outs, restoring them to standards for new occupants.
Warehouse Worker
Amazon
Sioux Falls
09.2021 - 05.2024
- Loaded and unloaded shipments, ensuring efficient processing and organization.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Trained new employees on warehouse procedures and equipment use to ensure effective onboarding.
- Prepared orders for shipment by packing and labeling items correctly.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized and sorted products to facilitate efficient loading of multiple product types.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Inspected damaged goods prior to disposal or return to vendor.
Direct Support Professional
Lifescape
Sioux Falls
11.2019 - 08.2021
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and community involvement.
- Monitored clients' health and safety during daily activities and outings.
- Documented client progress and communicated changes to support team to ensure coordinated care.
- Facilitated recreational activities that enhanced client engagement and overall well-being.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Applied crisis intervention techniques to effectively manage emergencies and ensure client safety.
Phlebotomist
Any Lab Test Now
Sioux Falls
02.2017 - 10.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples from patients using proper techniques and safety protocols.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted patients with pre-test instructions and post-test care procedures.
- Prepared specimens for laboratory testing and ensured proper labeling and documentation.
- Collaborated with healthcare professionals to ensure efficient sample processing.
- Utilized electronic health record systems to track patient information accurately.
Education
PBT - Phlebotomy/Patient Care
Southeast Technical Institute
Sioux Falls, SD06-2015
High School Diploma -
South Page High School
College Springs, IA05-2005
Skills
- Customer service
- Issue resolution
- Order processing
- Customer relationship management
- Data entry
- Quality assurance
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
Timeline
Customer Service Representative
Karl's Tv & Appliance
12.2025 - Current
Dietary Cook/ Housekeeping
Glory House of Sioux Falls
02.2025 - 11.2025
Warehouse Worker
Amazon
09.2021 - 05.2024
Direct Support Professional
Lifescape
11.2019 - 08.2021
Phlebotomist
Any Lab Test Now
02.2017 - 10.2019
PBT - Phlebotomy/Patient Care
Southeast Technical Institute
High School Diploma -
South Page High School