Jessica Fisher
Sioux Falls
Summary
Dynamic Client Service Specialist with exceptional communication skills, adept at enhancing client satisfaction and streamlining processes. Proven ability to build strong client relationships and implement effective solutions.
Results-oriented professional with over 10 years of experience in client service. Known for strong empathy and effective documentation skills, enhancing operational efficiency while driving client satisfaction through proactive issue resolution and relationship management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Holmes Murphy
Sioux Falls, SD
06.2015 - Current
- Coordinated communication between clients and internal teams to streamline service delivery.
- Developed and maintained strong client relationships through regular follow-ups and support.
- Analyzed client feedback to identify service improvement opportunities and implement changes.
- Oversaw the implementation of new customer relationship management systems to enhance efficiency.
- Mentored junior staff in conflict resolution techniques to improve team performance and client interactions.
- Drove initiatives to optimize workflows, resulting in reduced response times for client requests.
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Trained new team members on best practices in client services, elevating overall team performance.
Customer Service Representative
CNA Surety
Sioux Falls, SD
10.2005 - 06.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing CRM systems to enhance operational efficiency.
- Collaborated with team members to develop solutions for complex customer service issues.
- Mentored new hires on customer interaction best practices and company protocols.
Education
Associate in Applied Business - Marketing
Southeast Technical Institute
Sioux Falls, SD05-2004
Skills
- Exceptional communication
- Documentation skills
- Paperwork processing
- Document management
- Email etiquette
- Remote work capabilities
- Record preparation
- Customer support
- Client relations
- Telephone skills
- Strong empathy
Certification
- Property Casualty Insurance License
- Management Liability Insurance Specialist Certificate
- Construction Risk Insurance Specialist Certificate
- Agribusiness and Farm Insurance Specialist Certificate
Timeline
Client Service Specialist
Holmes Murphy
06.2015 - Current
Customer Service Representative
CNA Surety
10.2005 - 06.2015
Associate in Applied Business - Marketing
Southeast Technical Institute