Jeryl Israel
Brookings
Summary
Professional front-end team leader with track record of guiding teams to create engaging and customer/user friendly environment. Valued for collaborative approach and commitment to achieving outstanding results in dynamic environment. Expertise in HTML, CSS, JavaScript, and responsive design, combined with proactive and adaptable work style.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Team Leader
Walmart
Brookings, SD
02.2026 - Current
- Led front-end operations, enhancing customer service and operational efficiency.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Implemented new checkout procedures, reducing wait times and improving customer satisfaction scores.
- Coordinated staff schedules, ensuring optimal coverage during peak shopping hours.
- Oversaw inventory management at front end, maintaining stock levels and minimizing shrinkage risks.
- Contributed to overall project success through effective communication with stakeholders, setting clear expectations, and providing regular progress updates.
Front End Cashier
Walmart
Brookings, SD
09.2025 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new team members on cash handling procedures and store policies.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
TEAM LEADER-OPERATIONS
IntouchCX India Pvt Ltd
10.2023 - 04.2025
- Established an open and professional relationship with team members for the quick resolution of various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster the proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures.
- Assisted in the recruitment of new team members, hiring the highest qualified to build a team of top performers.
SENIOR QUALITY ANALYST
IntouchCX India Pvt Ltd
08.2022 - 10.2023
- Analyzed quality and performance data to support operational decision-making.
- Used Google Data Studio, Power BI, etc., to create presentations, flowcharts, and graphs detailing data analysis results.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes, and assisted with the creation and maintenance of quality training.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Successfully conducted a calibration session with the client and internal teams.
QUALITY ANALYST
Sykes India Pvt Ltd
07.2019 - 08.2022
- Analyse in-process materials, environmental samples, stability samples, raw materials and finished goods on a routine basis as well as when non-routine analysis are required.
- Visually inspect finished products for imperfections or other problems.
- Document testing procedures, inventory forms, data capture forms, and equipment logbooks.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Education
Intermediate -
Telangana Open School Society
Secunderabad10-2018
Bachelor of Commerce - undefined
St Marys Degree College (ECIL)
Secunderabad03-2018
Diploma - Hardware and Networking
CMTES
Secunderabad03-2013
High School - undefined
Samaritans High School
Hyderabad03-2010
Skills
- Expertise in MS Office applications
- Windows 7, 8, 10, 11, and Linux
- Adaptable to any professional environment
- Creative and hardworking
- Attention to detail
- Decision-making and multitasking abilities
- Interpersonal communication
- Problem solving
- Critical thinking
- Collaboration and teamwork
- Quality assurance
- Data analysis with R programming
- SQL data analysis
- Agile project management
- Effective communication
- Time management capabilities
- Continuous learning mindset
Certification
- Google Data Analytics
- Google Project Management
Languages Known
English: Full Professional
Hindi: Professional
Tamil: Limited
Telugu: Limited
Timeline
Front End Team Leader
Walmart
02.2026 - Current
Front End Cashier
Walmart
09.2025 - 02.2026
TEAM LEADER-OPERATIONS
IntouchCX India Pvt Ltd
10.2023 - 04.2025
SENIOR QUALITY ANALYST
IntouchCX India Pvt Ltd
08.2022 - 10.2023
QUALITY ANALYST
Sykes India Pvt Ltd
07.2019 - 08.2022
Bachelor of Commerce - undefined
St Marys Degree College (ECIL)
Diploma - Hardware and Networking
CMTES
High School - undefined
Samaritans High School
Intermediate -
Telangana Open School Society
Awards
Best performer award as a technical support for AT&T process
Best performer as Front End Cashier for Walmart
Activities and Honors
- Actively involved as a Bass Singer in a range of national and international ensemble events.
- Engaged in community service at the mission coffeehouse run by the First Lutheran Church, Brookings, SD.
- Badminton Enthusiast – Engaged in regular play to develop focus, agility, and competitive spirit.
- Passionate about capturing landscapes and wildlife through nature photography.
Websites, Portfolios, Profiles
https://www.linkedin.com/in/jeryl-israel-6138ab9a/