Jeremy Crozat
Tea,SD
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills. Proven track record in managing projects, implementing IT solutions, and ensuring customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT FIELD SERVICE MANAGER
Marco Technologies
04.2021 - Current
- Proven leader practicing servant leadership methods
- Provided training, coaching, and guidance as a daily practice
- Lead a team of 8 Engineers remotely in multiple locations within North & South Dakota
- Work closely with other department leaders to ensure cross-team collaboration
- Consistently achieved utilization and RTTE Goals
- Handle customer escalations as needed to a mutual resolution for Marco and our Customer
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
NETWORK SYSTEMS ENGINEER
Marco Technologies
04.2021 - Current
- Time management and self-promotion
- Quick learning of new technologies and vendors based on customer needs
- Earned Data Center Design (DCID) Specialist to help Marco with Cisco Partnership
- Deploying and Troubleshooting Advanced IT Needs for Customers in multiple industries
NETWORK ENGINEER II
Avera Health
10.2017 - 04.2021
- Maintaining and supporting the entire Avera Health network including regions in SD, MN, IA, and NE
- Lead Engineer for Avera McKennan main campus and Avera Specialty Hospital
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Experience with Cisco Nexus, Router, and Switch Platforms
- Troubleshot complex multi-vendor network service provider issues.
- Lead Engineer for Cisco ISE and Stealthwatch Development DNA deployment and ISE/Stealthwatch Integration
- Maintaining and supporting the entire Avera Health network including regions in SD, MN, IA, and NE
BUSINESS NOC TECHNICIAN III
Midco Business
12.2016 - 10.2017
- Primary focus on carrier and enterprise circuits
- Other duties include training fellow NOC technicians, learning ever changing technologies with Midco's new Managed Services products
- Responsible for monitoring and troubleshooting Midco's advanced fiber delivered customers
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
ESCALATION RESPONSE TECHNICIAN
Midco Business
11.2010 - 06.2016
- Support all levels of customers, Residential, Basic Business, Advanced and Enterprise Business Customers
- Work several projects in a wide variety of internal and external business areas including IPv6 implementation for our Fiber Internet Customers
- Consistently meeting and exceeding goals each month and quarter
- Researched and implemented new technologies and equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
ASSOCIATES OF SCIENCE - INFORMATION TECHNOLOGY
Colorado Technical University
Sioux Falls, SD05.2010
Skills
- Team leadership
- Problem-solving
- SOP implementation
- Vendor management
- Training and development
- Technical troubleshooting
- Project management
- Network troubleshooting
- Customer service
- Field operations
Accomplishments
- Lead and collaborated with team of 5 in the development of a Remediation plan for Prairie Lakes Health Services.
- Achieved Windows 10/11 Pilot with Dakota Horizons by leading the team; completing their upgrades with accuracy and efficiency.
- Worked directly with PMO, Sales Engineering, and Field Service Techs to build a plan to manage the project load brough on by our Windows 10/11 upgrade campaign
- Created a comprehensive and distributed training solution with CBT Nuggets which gave us much greater utilization of our licenses. Incorporating MIT, NOC, Solutions and Field Service leadership.
Certification
- ITIL 4 Foundation Certificate in IT Service Management, 10/11/23
- Cisco Certified Specialist Data Center Design, 08/06/21
- Cisco Certified Network Professional (CCNP), 07/02/15
- Green Belt Lean Six Sigma, 2016
2025 Emily's Hope Hero
Annually Emily's Hope selects a supporter of their organization who's done great things to provide support and raise funding for their mission of Stopping Stigma, Saving Lives. The Non-Profit organization had provided more than a Half Million dollars to help people get into treatment for addiction & alcoholism.
This year I was recognized for the volunteering and event support I've been providing, humbling accepting this great honor.
Timeline
IT FIELD SERVICE MANAGER
Marco Technologies
04.2021 - Current
NETWORK SYSTEMS ENGINEER
Marco Technologies
04.2021 - Current
NETWORK ENGINEER II
Avera Health
10.2017 - 04.2021
BUSINESS NOC TECHNICIAN III
Midco Business
12.2016 - 10.2017
ESCALATION RESPONSE TECHNICIAN
Midco Business
11.2010 - 06.2016
- ITIL 4 Foundation Certificate in IT Service Management, 10/11/23
- Cisco Certified Specialist Data Center Design, 08/06/21
- Cisco Certified Network Professional (CCNP), 07/02/15
- Green Belt Lean Six Sigma, 2016
ASSOCIATES OF SCIENCE - INFORMATION TECHNOLOGY
Colorado Technical University
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