Jeremiah Mulder
Sioux Falls
Summary
I am a team leader who is always looking for a way to make a difference in my working environments. I am very good at working in a team and making sure that a task that is assigned to me gets done right and in a timely manner. I am someone who has a high and all equal quality of service. I am great at talking to people and getting to know them. Overall, I work hard to be an energetic leader with an always positive attitude.
Overview
4
4
years of professional experience
Work History
Team Lead
Great Shots
Sioux Falls
02.2024 - Current
- Oversaw daily operations, ensuring adherence to high-quality service standards.
- Resolved escalated customer complaints or queries, improving customer satisfaction.
- Facilitated conflict resolution among team members, enhancing collaboration.
- Delegated tasks based on individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
Guest Services
Great Shots
Sioux Falls
03.2022 - Current
- Assisted with training new staff members on company policies and procedures related to guest services duties.
- Maintain excellent customer service during stressful situations
- Help guests find their way or answer any questions they have during their time.
Server
Great Shots
Sioux Falls
03.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Assisted in training new servers on menu items and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD05-2024
Skills
- Fluent in Spanish
- Team leadership
- Customer service management
- Conflict resolution
- Staff training
- Task delegation
- Operations oversight
Affiliations
- Football
- Golf
Timeline
Team Lead
Great Shots
02.2024 - Current
Guest Services
Great Shots
03.2022 - Current
Server
Great Shots
03.2022 - Current
High School Diploma -
Lincoln High School