Jennifer Teichroew
Yankton
Summary
Order Entry Specialist with strong expertise in data entry and system navigation. Known for seamless coordination with team members and adaptability to evolving processes. Demonstrated skills in accuracy, communication, and problem-solving. Highly reliable and focused on delivering tangible results.
Customer Service representative with 5 years of experience in telephone customer service, taking an average of 60 calls a day, while multitasking with data entry, warranty claims, and installation of truck bed covers.
Assistant Bakery Manager with over 8 years of experience in telephone and face-to-face customer service. I am knowledgeable with handling customer complaints or concerns while maintaining a positive and friendly disposition.
Overview
20
20
years of professional experience
Work History
Order Entry Specialist
Truxedo
Yankton, SD.
12.2024 - Current
- Processed customer orders accurately using different ERP systems
- Maintained up-to-date knowledge of product inventory, facilitating efficient order entry and management.
- Developed training materials for ongoing staff development in order processing techniques and technologies.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
Customer Service
Truxedo
Yankton, SD
04.2020 - 12.2024
- Working as a team player with sales associates, dealers, and warehouse distributors
- Provided exceptional customer service, addressing all inquiries promptly and professionally.
- Completed required paperwork and/or data entry in a timely manner
- Communicate features and benefits of products through various communications avenues.
Assembly and Sewing
Truxedo
12.2020 - 04.2020
- Operating sewing machines
- Maintain pace of sewing line to meet company expectations
Assistant Bakery Manager
Hy-Vee
Yankton, SD
06.2012 - 11.2020
- Increased overall performance of the bakery
- Utilized and maintained inventory and merchandising
- Projected sales
- Acquired in-depth knowledge of package and product ordering from suppliers and vendors
- Supervised multiple staff members
- Mentored staff on procedures and quality production
- Assisted with customized cake decorating.
Banquet Captain
Minervas Grill and Bar
Yankton, SD
07.2006 - 07.2011
- Increased customer satisfaction
- Provided excellent customer service
- Set up for small and large events
Server
Hillcrest Golf and Country Club
Yankton, SD
05.2008 - 05.2011
- Performed general wait staff duties
- Processed payments
- Set up for small and large events
Education
High School Diploma -
Yankton High School
Yankton, SD05.2009
Skills
- Excellent customer service skills
- Ability to work independently
- Team player
- Detail oriented
- Multitasking skills
- Strong leadership qualities
- Organizational skills
- Sales support
- ERP systems
Timeline
Order Entry Specialist
Truxedo
12.2024 - Current
Assembly and Sewing
Truxedo
12.2020 - 04.2020
Customer Service
Truxedo
04.2020 - 12.2024
Assistant Bakery Manager
Hy-Vee
06.2012 - 11.2020
Server
Hillcrest Golf and Country Club
05.2008 - 05.2011
Banquet Captain
Minervas Grill and Bar
07.2006 - 07.2011
High School Diploma -
Yankton High School