Jennifer Leui
Box Elder
Summary
I am a reliable and motivated professional seeking a position where I can apply my communication, organizational, and leadership skills. I thrive in fast-paced environments, embrace challenges, and am committed to accuracy, teamwork, and continuous growth for myself and the organization.
Overview
17
17
years of professional experience
Work History
Office Manager
VisualEyes Eye Clinic
06.2010 - Current
- Manage daily operations, including supervising staff and training new employees to ensure efficient workflow.
- Oversee accounts receivable processes, ensuring timely and accurate billing and payment posting.
- Resolve insurance discrepancies and facilitate communication between patients, insurance providers, and staff.
- Address and resolve patient complaints, maintaining high levels of patient satisfaction and service quality.
- Collaborate with frame representatives to maintain inventory and product selection.
- File medical and vision insurance claims, ensuring compliance with relevant regulations and accuracy in submissions.
- Schedule patient appointments and manage appointment calendar to optimize time and resources.
- Order and edge glasses, ensuring precision and quality in alignment with patient specifications.
- Provide expert guidance and support for contact lens wearers, providing patient education and ensuring optimal care and satisfaction.
Front Desk Associate
Econo Lodge of the Black Hills
05.2008 - 06.2010
- Coordinated and managed guest reservations to ensure smooth scheduling and efficient service.
- Provided exceptional customer service to enhance guest satisfaction, comfort, and overall experience.
- Maintained a clean, safe, and hygienic environment by following strict sanitation and disinfecting protocols.
- Mentored and guided new team members.
Education
Associates Degree - Medical Office Management
Kaplan University
01.2010
Skills
- Excellent communication and organizational abilities
- Self-motivated, energetic, and adaptable under pressure
- Proven leadership skills with strong dedication to team success
- Experienced with data entry, documentation, and electronic systems
- Committed to integrity and accountability
- Skilled in conflict resolution and maintaining patient satisfaction
Timeline
Office Manager
VisualEyes Eye Clinic
06.2010 - Current
Front Desk Associate
Econo Lodge of the Black Hills
05.2008 - 06.2010
Associates Degree - Medical Office Management
Kaplan University
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