Jennifer Kessler
Menno
Summary
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills in the Insurance Representative role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
Avera Majestic Bluffs
02.2022 - Current
- Maintained and updated knowledge base articles, improving accessibility of information for users.
- Resolved customer complaints through effective communication, strengthening client relationships.
- Evaluated support processes, proposing enhancements to streamline operations and improve efficiency.
- Analyzed support data to generate reports, aiding in decision-making and resource allocation.
- Engaged with users to gather input for upcoming system updates, ensuring alignment with needs.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
GED -
Gayville Volin High School
Gayville, SDNo Degree - Marketing
Southeast Technical Institute
Sioux Falls, SDSkills
- Customer service
- Support services
- Customer relationship management
- Recordkeeping skills
- Technical assistance
- Empathy and patience
- Customer engagement
- Relationship building
- Client communication
- Data entry
- Documentation and reporting
- Telecommunications
- Issue resolution
Certification
- Certified Nursing Assistant, Avera Majestic Bluffs
- Medication Aide - [Timeframe]
Timeline
Support Specialist
Avera Majestic Bluffs
02.2022 - Current
GED -
Gayville Volin High School
No Degree - Marketing
Southeast Technical Institute