Jennifer Kenaston
Tea
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Reliabank Dakota
Tea, SD
02.2022 - 04.2024
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
General Manager
Pizza Hut
11.2019 - 04.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships.
- Interviewed new employees and assisted with hiring decision-making.
Shift Leader
Coffee Cup Travel Plaza
10.2018 - 11.2019
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Completed side tasks while providing speedy and professional service.
Education
Some College (No Degree) - Business Administration
University of South Dakota
Vermillion, SDSkills
- Customer experiences
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Money handling abilities
- Strong Work Ethic
- Excellent time management skills
- Goal-oriented focus
Timeline
Customer Service Representative
Reliabank Dakota
02.2022 - 04.2024
General Manager
Pizza Hut
11.2019 - 04.2021
Shift Leader
Coffee Cup Travel Plaza
10.2018 - 11.2019
Some College (No Degree) - Business Administration
University of South Dakota